Agentic AI is reshaping ITOps

Agentic AI deployments are well underway, with many organizations already allowing high-level agent autonomy.

That’s according to a new Omdia survey of 385 IT and data professionals across North America. The report uncovers where teams are seeing the most value for those deployments, why key challenges remain—and what’s on the horizon as the transformation continues. The findings also include insights into:

• What it takes to move from copilots to more autonomous, governed AI systems
• Why cross-domain orchestration across IT operations is becoming more important
• How to move from experimentation to measurable impact, with metrics that matter