Plan now for your AI-led service desk

I&O leaders are moving fast toward a low-touch or zero-touch service desk. Plan your transition now with the three-year strategic roadmap from Gartner^® that covers data quality, AI governance, and staff upskilling. Discover how to design the operating model for your agentic future with complimentary access to the report.

Gartner, 2027 Strategic Roadmap for IT Service Management, Chris Laske, Siddharth Shetty, 28 July 2026.

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