Productivity gains alone won’t prove the value of AI. In this Gartner report provided by BMC Helix, discover how one customer used employee experience metrics across 36,000 AI sessions and 200 daily interactions to improve AI accuracy, increase adoption, and better measure the business impact of agentic AI.

Gartner, Guide the Adoption of Agentic AI With Experience-Based Metrics and Feedback Loops, Paul Wang, 3 March 2026.

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