BMC HelixGPT

Help every user access services and fulfill requests while providing referenced, summarized answers to questions.

Empower IT and business teams to easily build their own custom AI agents.

Curate better operational data and knowledge to help every service and operations management user create powerful reports and analysis.

Identify vulnerabilities, evaluate change risks, analyze situations, suggest optimal resolution steps to enhance troubleshooting, and drive faster resolutions.

Identify underlying problems using clustered incident data to highlight emerging major incidents in real time.

Ensure fast, correct reassignments, and give service professionals ongoing assistance through the lifecycle of each incident and activity.

Use advanced AI to understand the big-picture risks and impacts of changes across the service infrastructure, beyond the visibility of the DevOps pipeline.

Analyze historical and real-time data to provide actionable recommendations to reduce change risks.

Help teams prioritize and minimize disruptions with real-time change risk scores for smarter and more focused intervention only where it is needed.

Integrate with IT workflows to streamline approvals and reduce errors in change management, whether changes are managed in the ITSM tool or in external developer tools.

Provide smoother conversations and a more effective self-service experience for end users.

Enable service and operations management professionals to use natural language to search for supporting resources and handover work smoothly.

Explore data with natural-language-driven data analytics for decision support and report creation.

Stand up BMC Helix Digital Workplace services as smart conversational bots in seconds, generating the required prompts automatically.

Enable service management practitioners to build, deploy and update custom AI agents with ease with BMC HelixGPT Agent Builder.

Give process owners the ability to create new conversational services quickly using a no-code administrative interface.

Provide intelligent insight and support to human users with a wide set of agentic assistants.

Focus remediation efforts on the most critical vulnerabilities with context on vulnerability risk and severity.

Receive remediation recommendations for critical vulnerabilities to accelerate resolutions and reduce risk.

Improve compliance and risk management by identifying, reporting, and remediating the vulnerabilities impacting critical services in a timely manner.