BMC Helix Field Service Management

Keep critical assets healthy

When field assets need attention fast, BMC Helix Field Service Management enables you to:

• Dispatch technicians based on skill and availability

• Optimize scheduling of regular preventative maintenance, predictive measures, and site visits

• Handle unplanned issues through a combination of intelligent automation and manual control

• Ensure the right information and tools are available to speed service

• Operate natively on any iOS, Android, or Windows phone or tablet with online and offline modes

• Use alongside barcode scanners, RFID readers, cameras, and more to ensure efficiency and accuracy when collecting data in any field environment

Utilize intelligent dispatching

Optimize the management and allocation of critical field resources, matching availability, skill level, and equipment to scheduled and unplanned service needs.

Streamline dispatcher workflows with:

• Real-time tech location tracking

• Automatic route and schedule creation for routine work

• Flexibility to incorporate emergency appointments

• Visibility into equipment inventory

• Schedule balancing that considers technician work cycles

Supercharge your field technicians

Productivity in the field depends on resources having the right equipment, the right skills, and the right tools to optimize tasks and ensure critical field assets are delivering value for customers.

Empower field technicians with:

• Easy-to-use mobile apps that work on any smartphone or tablet, even when offline

• Optimized routes that reduce travel times

• Ability to update work orders even while offline

• Fast, easy inventory auditing that can be done daily

• Time, PTO, and training time tracking built into tasks

• Access to relevant knowledge articles within workflows