Services and Consulting

BMC Helix combines experience, training, and proven best practices to deliver customer value

BMC Helix consultants assist clients with everything from planning and building a first product implementation through complex, multi-product IT transformation. We have expert staff to help you address people, process, data, and technology challenges to gain a competitive advantage.

We have services and consulting to help you with all aspects of your digital journey

Success Subscriptions

Service needs are not one-size-fits-all. BMC Helix Success Subscriptions offer the right service at the right time with plans that address a range of business needs and advance technology adoption at your pace.

BMC Success Plans

Technical Advisory Service

The BMC Helix Technical Advisory Service (TAS) provides you with an expert to help assess and plan for accomplishing business critical objectives with your BMC Helix solutions.

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Deployment Services

BMC Helix approaches product deployment by using our customers’ desired objectives as our guide. Our deployment methodology ensures the use cases and capabilities that are most important to your business are correctly implemented, resulting in faster time to value.

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Managed Services

BMC Helix’s managed services help simplify IT operations, increase user satisfaction and service quality while reducing operating costs. Our options range from short-term post go-live assistance to long-term application operation and administration of your BMC Helix products. Our managed services allow you to focus on achieving your business objectives and delivering strategic IT projects.

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BMC Helix Customer Support Offerings

Our robust approach to customer support drives improvement in service and solution adoption via a seamless customer experience. Customers can use any of our support solutions at any time from self-help and base level support to enhanced support offerings in Premier Support.

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1700+

customer projects completed annually

800+

professionals to serve you

7500+

customers trained annually

Connect with one of our experts

Contact BMC Helix Customer Success