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Reduce ticket volume and respond to alerts faster with intelligent event correlation and enrichment.
Automated ticket creation
Reduce investigation time with ServiceOps capabilities—automatic incident creation and workflow triage for events
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Automatically create tickets in your preferred ITSM tool, such as BMC Helix ITSM, ServiceNow, and Jira.
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Consolidate events alongside observability data for complete context into issues.
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Create notifications in PagerDuty, xMatters, and Microsoft Teams.
Event enrichment
Add alert context to understand the location of the affected asset and the right people to notify for faster troubleshooting.
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Boost efficiency by enriching events with more accurate information about the problem.
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Enrich ingested events with topology data, service knowledge, and ownership.
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Accelerate decision-making by reducing the need to manually piece together related data points.
AI-powered noise reduction
Optimize event management to reduce incident noise and costs while ensuring service availability and performance.
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Speed up response time by automatically grouping redundant alerts into actionable situations.
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Identify the specific root cause event with AI that applies noise reduction to all events impacting the CI.
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Aggregate and deduplicate events and alerts from BMC Helix and third-party tools for a consolidated incident view.
How we support customers
Learn how BMC Helix supports you at every turn.
How we support customers
Learn how BMC Helix supports you at every turn.
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What our customers are saying
Tools like BMC [Helix] lace together so we can have our own company dataset all combined together in a secure, structured way so that these AI tools can get the most of it. And when we contact customers, we have information about building, about ticketing, about the mood of the customer and all that can be done with the data that we saw in systems like ITSM systems.
Rubén Ávila Calvo
Lesmes Molinero | Head of Digital Operations | Evolutio
Dive deeper
Explore related resources
White Paper
6 Key Capabilities of Operations Management & AIOps
Learn the key capabilities of operations management and AIOps and how BMC Helix strengthens visibility, automation and intelligent service delivery.
Video
The Importance of Event Noise Reduction
Reduce noise and prioritize alerts for faster remediation.
Webinar
Make Your Events Matter
Learn how to transform your event management practices to drive better operational outcomes.