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We help ensure your implementation meets your business requirements and user expectations, from data validation to end user training and everything in between.
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Overview
Free your team from manual workloads, enhance user experiences, and maximize your outcomes with agentic AI-driven automation and predictive insights.
Elevate employee experiences
Say goodbye to long hold times and complicated voice trees by delivering agentic AI-driven self-service for fast, intuitive support across multiple channels for both employees and customers.
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Smart Automation
Automate request fulfillment, concise answers, and recommendations without human agent involvement.
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Empowered Multi-Channel Support
Let employees engage with support through the channel of their choice.
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AI-Powered Conversations with BMC HelixGPT
Generate human-like conversations to increase employee satisfaction with BMC HelixGPT Employee Navigator.
Fuel productivity
Maximize your investment with AI-powered analytics and automation to optimize workflows, track performance, and continuously improve service delivery for measurable business impact.
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Configure workflows with case templates
Incorporate department-specific requirements such as to-dos, checklists, surveys, dynamic fields, email templates, and notifications to drive consistency across services.
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Accelerate setup with prebuilt solutions and automation
Segment work by lines of business and streamline automation tools, integrations, and BMC HelixGPT Employee Navigator for recommendations, automatic fulfillment, and knowledge queries.
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Capture and use collective knowledge
Easily curate and make use of knowledge to improve decision-making and service delivery with BMC HelixGPT Knowledge Curator.
Increase collaboration
Optimize operations and reduce manual workloads with intelligent automation to eliminate bottlenecks and empower your team to focus on strategic, high-impact initiatives rather than routine and repetitive tasks.
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Collaborative Workflow Automation
Use cross-functional automated workflows for employee onboarding. Create new agentic AI-powered processes to meet individual or business-wide needs with BMC HelixGPT Agent Builder.
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Unified Case Management and Knowledge Sharing
Work on cases together, share messages between teams, and collaborate on knowledge articles spanning multiple areas to share expertise.
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Scalable and Transparent Analytics
Provide transparency and scalability to help departments expand improvement areas to further increase efficiency.
How we do it
Dive into the products that power BMC Helix
BMC Helix ITSM
Get industry-leading, AI-driven, predictive IT service management for the modern enterprise.
Learn more
BMC Helix Business Workflows
Simplify case management and service delivery across your enterprise.
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BMC Helix Digital Workplace
Empower users with a unified solution for personalized, engaging service delivery.
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BMC HelixGPT
Transform IT work with an advanced generative AI toolset built into the BMC Helix platform.
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How we support customers
Learn how BMC Helix supports you at every turn.
How we support customers
Learn how BMC Helix supports you at every turn.
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What our customers are saying
Having a common set of workflows across so many areas of business has broken down siloes and eliminated employee angst.
Jon Ozanne
CIO | Balfour Beatty
Analyst Report
BMC Helix Recognized as a Leader in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025
Discover why Forrester named BMC Helix a Leader in Enterprise Service Management and how we believe our platform drives measurable business impact
Dive deeper
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Read Forrester Consulting’s comprehensive analysis to learn how BMC Helix can improve your bottom line
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