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DRIVE INNOVATION SAFELY
Improve AI governance for safe AI agent adoption
The executive imperative: For IT and security leaders, effective AI governance has become a high priority to drive efficiency and innovation while minimizing risk. Improved AI governance not only reduces risks associated with AI, it also helps you maximize the benefits of AI for your business.
Overcome your challenges with BMC Helix
| Challenge | How BMC Helix helps |
| AI governance: The way agentic AI systems process, store, and protect sensitive enterprise data can be difficult to understand. | Build trust through guardrails and explainability to address “black box” concerns. Deliver agentic AI systems grounded in enterprise knowledge, integrating references for trust and verifiability, and ensuring answers are based on user access control, security, and data privacy. Large language model (LLM) observability provides insights into model accuracy, detects drift, and measures and reduces hallucinations. |
| Balancing AI cost and value: The promise of agentic AI lies in tangible business value—cost savings and productivity gains—balanced against investment and risk. | Monitor your LLM and applications to optimize GPU costs and ensure the model meets quality standards for product applications. Out-of-the-box value dashboards powered by AI showcase the return on investment (ROI) from your AI agents. |
| Foundational gaps: Without ITSM and operational context and causal insights, AI systems cannot effectively analyze issues and recommend remediation plans. | Build agentic AI on a strong ITSM and ITOM foundation by unifying their data and workflows and complementing with context and a composite AI approach, including agentic, predictive, casual, and generative AI. |
It’s an amazing achievement to go from zero to live in less than six months here at the bank. This could only have been achieved with your help and assistance in getting our blockers escalated, clearing paths, escalating, and generally keeping me sane ... This is just the start ... Bring on the next release!
Why BMC Helix
BMC Helix is your partner in enterprise AI transformation, offering an agentic platform built for flexibility, growth, and continuous innovation.
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