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Automated root cause analysis
Drive operational efficiency with automated incident investigation and remediation.
Challenge
Chaotic bridge calls
Team members jump on at various times without context or full understanding of the issue.
Manual triage
Teams spend too much time sifting through logs, correlating events, and hunting for related information.
Missing context
Teams struggle to locate root causes and leap to conclusions without thoroughly analyzing data.
Cognitive load
Teams switch between multiple, poorly integrated tools to extract meaningful insights.
Overview
BMC Helix’s agentic root cause analysis applies context, pinpoints root causes, and recommends fixes so teams can troubleshoot faster at scale.
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Improved reliability
Speed and accuracy in identifying root causes and resolving them to improve system reliability and reduce downtime.
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Faster MTTR at scale
Troubleshooting complex systems that used to take 30 minutes is now resolved in under five minutes.
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Cost efficiency
Pinpoint the most critical issues and their root causes to focus resources on high-priority problems.
Capabilities
Root Cause Finder
This AI agent orchestrates a system of diagnostic AI agents to analyze telemetry and change data, correlate similar events, and identify the most likely root causes with supporting evidence.
Agentic RCA workflow
Automated, multi-step analysis plans that analyze signals, validate findings, and converge on probable root causes.
Causal AI
Determine the cause-and-effect relationship of events from a combination of metrics, traces, logs, and change data.
Actionable recommendations
Get clear root cause analysis summaries with step-by-step remediation guidance.
Noise reduction
Deduplication and correlation of data before AI analysis cuts costs and improves speed.
AI-powered service modeling
Understand and model the cause-and-effect relationships between different applications, APIs, networks, and infrastructure layers.
Dive deeper
White Paper
6 Key Capabilities of Operations Management & AIOps
Learn the key capabilities of operations management and AIOps and how BMC Helix strengthens visibility, automation and intelligent service delivery.
Analyst Research
Diagnose Issues Faster With AI-Powered Service Modeling
Service modeling with AI enables faster root cause analyses, continuous optimization and continuous compliance to resolve problems faster.
Video
Multiply Productivity with BMC Helix AIOps and Agentic AI
See how BMC Helix AIOps uses agentic AI to accelerate root cause analysis, deliver best-action recommendations, and drive faster remediation across IT operations.