What you get:

BMC Helix will perform the following:

This service delivers a complete, production-ready setup of anomaly detection across your monitored environment, including:

• Conduct a Discovery Workshop to transfer knowledge of BMC Helix AIOps and machine learning capabilities related to this use case and gather specific customer requirements.
• Configure a maximum of 10 ML-based alarm policies (static or baseline thresholds) and a maximum of 3 variate policies (dynamic thresholds over time) for selected entities in Helix Operations Management in order to receive anomaly notifications.
• Configure Anomaly Detection Settings to help accurately identify unusual paterns and potential issues (example: the CPU utilization of a Linux host violates the metric baseline and deviation values continuously for 10 minutes)
• Validate and visualize the Total Anomalies data in the BMC Helix Out-of-the-Box Dashboards
• Knowledge transfer for operations teams on interpreting anomaly patterns and tuning thresholds

Customer will be responsible for:

• Providing access to Helix Operations Management and Helix AIOps tenants with appropriate roles
• Have clear requirements / use cases for anomalous behavior
• Provide clear requirements and participate in the workshop to do analysis of the requirements and proposed solutions
• Ensuring data ingestion from monitored sources (metrics, logs, services) is operational
• Identifying critical services or components for anomaly coverage
• Participating in validation workshops and reviewing detection outcomes
• Supporting configuration changes in production, if required

Deliverables: 

Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document (solution design included if applicable)

Completion Criteria: 

BMC Helix will have completed the Service when the in-scope Service have been completed, and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.   Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

• Active BMC Helix Operations Management and Helix AIOps subscription (SaaS or hybrid)
• At least 7–14 days of historical metric data for training baselines
• Configured metric and topology data ingestion
• Adequate user permissions for configuration and event policy updates
• Approved change window for policy deployment

Additional Resources:

Estimated Duration: 3-4 weeks depending on data complexity and scope.

In-scope Product: BMC Helix Operations Management

Service Type: Activate

Owner: Helix

Success Service Code:

• BHOM_ANOM_SC01
• BHOM_ANOM_SC02

Date Last Updated: 12/12/2025