What you get:

BMC Helix will perform the following in one environment:

• Conduct a workshop for gathering requirements
• Configure BHOM to create incidents from events
• Update the out of the box event policy to create incidents
• Create up to three additional policies for incident generation
• Prepare Construction Document 
• Assist Customer with functional testing

Customer will be responsible for:

• Providing BMC Helix ITSM or ServiceNow® ITSM administrator for validation
• Proper setup of firewall configuration between BHOM and ITSM
• Conducting functional testing

Deliverables: 

Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: 

BMC Helix will have completed the Service when the in-scope Service have been completed, and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.  From delivery start date, the service must be consumed and completed within 30 days.  Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

• BHOM and BMC Helix ITSM must already be onboarded and configured for user access
• Firewall ports may be required between BHOM and the ITSM solution.
• Customer to provide a privileged ITSM service account for the integration

Additional Resources:

Estimated Duration: 2 days

In-scope Product(s): BMC Helix ITSM, BMC Helix Monitor, ServiceNow^® ITSM

Service Type: Activate

Owner: Helix

Success Service Code:

• EVNT_PSR_001
• EVNT_PSR_001_ONSHORE

Date Last Updated: 12/5/2025