What you get:

BMC Helix will perform the following:

• Conducting a Discovery Workshop to identify automation use cases and gather specific customer requirements
• Enable and configure the Automation Framework integrating BHOM, AIOps, and orchestration tools
• Configure up to two Intelligent Automation (IA) supported connectors
• Onboard existing automation workflows in Intelligent Automation
• Create up to five event remediation policies in Intelligent Automation leveraging existing workflows
• Configure optional integration with BMC Helix ITSM (SaaS only) for automated change creation with default mappings
• Testing and validating remediation success criteria
• Conducting Knowledge Transfer Sessions for operations teams

Customer will be responsible for:

• Have BMC Helix Operations Management and AIOps provisioned and accessible
• Providing requirements on event remediation use cases
• Providing event data
• Providing existing automation workflows for event remediation
• Providing required access and privileges in:
  • Automation connectors
  • BHOM
  • Intelligent Automation
  • BMC Helix ITSM for Change creation
• Providing privileged service account for target access
• On-premise system if generic REST connector is being used
• Firewall connectivity established between BHOM and Automation connectors
• Conducting functional testing

Deliverables: 

Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: 

BMC Helix will have completed the Service when the in-scope Service have been completed, and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

• Active BMC Helix Operations Management and AIOps environment
• Configured Anomaly Detection and Root Cause Isolation (for event triggers)
• Configure Service Models
• Access to automation platforms (Helix Automation Console, or equivalent)

Additional Resources:

Estimated Duration: 4-6 week

In-scope Product: BMC Helix Operations Management

Service Type: Activate

Owner: Helix

Success Service Code:

• BHOM_AR_SC01
• BHOM_AR_SC02

Date Last Updated: 12/12/2025