What you get:

BMC Helix will perform the following in one environment:

• Requirements confirmation & scope alignment
  • Conduct up to five remote workshops to validate objectives, constraints, and success criteria
    
  • One playback session to validate assumptions before finalizing the design
    
• Current-state assessment
  • Review existing Discovery architecture, sizing, scan approach, and entity fragmentation
  • Identify scaling bottlenecks and operational risks (performance, data flows, resilience)
    
• Architecture & sizing study for ~200k+ CIs
  • Capacity planning for:
    • Daily scans, weekly large-scale scans, massive IP ranges
    • Rapid growth by entity/subsidiary
  • Recommendations on:
    • Infrastructure sizing (compute/memory, DB considerations, throughput drivers)
    • Scanner count and placement (distribution model, connectivity, segmentation)
    • Storage growth (forecasting, compaction strategy, retention approach)
    • Performance optimization (scan duration, throughput, platform stability)
      
• Target architecture design (enterprise-grade)
  • Centralized Discovery platform model for the in-scope entities
  • Design covering:
    • High Availability (HA)
    • Disaster Recovery (DR/DRP)
    • Backup strategy (duration, restore objectives, operational model)
    • Data resilience and storage optimization
  • Recommended 3–5 year scalability view and guardrails for sustainable growth
    
• Expert recommendations & validation (as applicable within the selected duration)
  • Best practices from similar large-scale enterprise environments
  • Incorporate feedback/validation from BMC field architecture and/or product teams where feasible within schedule

Customer will be responsible for:

• Access to business owners, technical owners, and SMEs for workshops and decision-making
• Discovery SMEs who can explain current architecture/sizing/connectivity and demo the platform as needed
• Relevant artifacts (where available): existing diagrams, sizing notes, scan schedules, CI volumes, sync approach to ServiceNow, constraints/security/network rules

Assumptions / Out of scope:

• Engagement duration is per the selected option
• Remote delivery only, verbal + written in English
• No hands-on implementation (advisory/design service only)
• ServiceNow CMDB changes resulting from Discovery recommendations are Customers responsibility
• Changes to internal infrastructure, networks, firewall rules, and communication channels are Customers responsibility
• Additional scope (extended design cycles, extra entities, additional validation rounds beyond the selected option) requires additional credits/redemption of Success Catalog Offering(s).

Deliverables:

Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

Solution Design Document (SDD) (BMC Helix template), including at minimum:

• Current-state summary & constraints
• Target-state architecture (centralized model) with rationale
• Sizing recommendations for 200k+ CIs and future growth
• Scanner strategy (number/placement/topology) and scan execution approach
• HA/DR architecture and operational considerations
• Backup, storage, compaction, and data resilience strategy
• Performance & scalability risks + mitigations
• Implementation considerations and recommended next steps (for the follow-on phase)

Completion Criteria: 

BMC Helix will have completed this service when either of the following first occurs: the SDD deliverable has been delivered to and approved by the Customer Project Manager, or the ten Business Days have been provided.

BMC Helix will provide this service with one of the approaches below:

Additional Resources:

• Estimated Duration: 10 days
• In-scope Product(s): BMC Helix Discovery
• Service Type: Advise
• Owner: Helix
• Success Service Code: 
  • ARCH-DISC-001
• Date Last Updated : 01/26/2025