Tiberone Container Services Catalogue | BMC Helix

The Container Services Catalogue forms part of the Tiberone Helix Enterprise Services submission.

All these services represent standardised, governed service offerings (container SKUs) and define the authoritative scope, deliverables, prerequisites, exclusions, duration and retail pricing for each service.

All services are structured to operate within the lifecycle sequencing, dependency model and governance controls defined in the main Service Offering Definition (SOD).

Where applicable:

Services must be delivered in accordance with defined prerequisite conditions
Services must not be executed out of sequence without appropriate governance approval
Services must not be decomposed, altered or redefined outside the catalogue structure

Container Services:

Parameters	Description
One-Line Purpose	Assess the technical, governance and operational readiness of the customer’s environment for containerised BMC Helix deployment.
Service Overview	This service delivers a structured technical and governance assessment to determine the viability of deploying BMC Helix within a customer-managed Kubernetes estate operating under regulatory, sovereignty or internal security constraints. It identifies platform, security and governance risks, provides a documented recommendation on the appropriate deployment tier and lifecycle sequencing, and establishes a forecastable and de-risked route into Architecture and Build.
Customer Outcomes	• Confirmed compliant deployment pathway for Helix • Early identification of platform, security and governance risks • Documented recommendation on deployment tier and lifecycle sequencing • Forecastable and de-risked route into subsequent container services
Scope of Service	• Kubernetes topology and environment review • Test case title • Test 1 title
Deliverables	• Formal readiness assessment report • Risk register and mitigation roadmap • Recommended lifecycle progression plan
Prerequisites	None
Exclusions	• Kubernetes remediation or redesign • Migration execution • CI/CD implementation • Production cutover activities
Duration	Typically delivered over 1–2 weeks depending on complexity and stakeholder availability

Parameters	Description
One-Line Purpose	Provide production-ready architecture design for containerised BMC Helix deployments across up to three environments, suitable for standard enterprise estates.
Service Overview	This service delivers a production-ready architecture design for containerised BMC Helix deployments, providing a clear configuration model and deployment sequencing suitable for standard enterprise estates.
Customer Outcomes	• Defined, implementable container architecture aligned to customer platform standards • Established environment separation and configuration approach • Reduced deployment risk through documented design and evidence requirements
Scope of Service	• Environment model definition • Namespace and segmentation model for Helix • Configuration and secrets approach • Storage and ingress architecture assumptions • Deployment sequencing definition and validation approach • Operational handover considerations and required artefacts
Deliverables	• Architecture and design pack • Deployment sequencing and validation plan
Prerequisites	TIB CNR 001 1, or formally validated equivalent readiness artefacts
Exclusions	• Enterprise-grade promotion control and rollback rehearsal design • CI/CD or GitOps implementation • Kubernetes remediation
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Provide multi-environment architecture design for regulated and high-complexity containerised Helix deployments, incorporating governance-aligned promotion and rollback control and audit-ready documentation.
Service Overview	This service delivers multi-environment architecture design for regulated and high-complexity containerised Helix deployments, incorporating governance-aligned promotion and rollback control and audit-ready documentation.
Customer Outcomes	• Governance-aligned environment separation and promotion model • Reduced configuration drift through defined artefact control • Audit-ready architecture documentation and approval artefacts • Defined rollback approach and evidence requirements
Scope of Service	• Multi-environment topology modelling • Helm configuration segmentation and artefact strategy • Secrets architecture • Promotion workflow design aligned to governance • Rollback modelling and evidence approach • CAB-aligned change artefact templates • Architecture approval checkpoint definition
Deliverables	• Approved enterprise architecture pack • Promotion and rollback framework documentation • Environment segmentation and governance checkpoint model
Prerequisites	TIB‑CNR‑001‑1, or formally validated equivalent readiness artefacts
Exclusions	• Delivery execution of build and deployment • Full DevOps enterprise transformation
Duration	Typically delivered over 3–5 weeks

Parameters	Description
One-Line Purpose	Deploy BMC Helix into a customer-managed Kubernetes estate across up to two environments with structured validation and documented deployment evidence.
Service Overview	This service delivers the deployment of BMC Helix into a customer-managed Kubernetes estate across up to two environments, including Helm deployment, configuration implementation, environment build and validation, and knowledge transfer. It ensures that the deployment is validated, documented, and ready for operational handover.
Customer Outcomes	• Functional Helix environment(s) deployed and validated • Reduced deployment risk through structured validation • Deployment evidence pack suitable for internal governance • Knowledge transfer to customer teams
Scope of Service	• Helm deployment and configuration implementation • Environment build and validation steps • Required certificates and ingress configuration within agreed assumptions • Evidence artefact production for deployment validation • Knowledge transfer to customer teams
Deliverables	• Deployed Helix runtime environments • Deployment evidence artefacts • Deployment handover notes
Prerequisites	TIB‑CNR‑001‑1 and TIB‑CNR‑002‑1 or TIB‑CNR‑002‑2
Exclusions	• Multi-cluster complexity • CI/CD implementation unless separately procured • Large-scale migration execution
Duration	Typically delivered over 4–8 weeks

Parameters	Description
One-Line Purpose	Deploy containerised Helix across multiple environments with enterprise validation, governance checkpoints and enhanced evidence artefacts suitable for regulated estates.
Service Overview	This service delivers the deployment of containerised Helix across multiple environments with enterprise validation, governance checkpoints, and enhanced evidence artefacts suitable for regulated estates.
Customer Outcomes	• Multi-environment Helix deployment with governance checkpoint control • Reduced runtime risk through structured validation • Evidence artefacts suitable for audit and internal assurance • Knowledge transfer and runbook contribution
Scope of Service	• Multi-environment build • Governance checkpoint validation prior to production activation • Evidence artefact pack creation • Knowledge transfer and runbook contribution
Deliverables	• Deployed enterprise environments • Evidence artefact pack • Production readiness checkpoint documentation
Prerequisites	TIB‑CNR‑001‑1 and TIB‑CNR‑002‑2 or agreed equivalent enterprise architecture pack
Exclusions	• Multi-cluster sovereign complexity
Duration	Typically delivered over 6–10 weeks

Parameters	Description
One-Line Purpose	Deploy containerised Helix across multi-cluster or sovereign environments with structured validation and governance checkpoint prior to production activation.
Service Overview	This service delivers the deployment of containerised Helix across multi-cluster or sovereign environments with structured validation and governance checkpoint prior to production activation.
Customer Outcomes	• Controlled release stability • Reduced cross-cluster inconsistency risk • Governance-aligned production activation • Documented deployment evidence artefacts
Scope of Service	• Helm orchestration and deployment sequencing across clusters • Cross-cluster configuration alignment • Environment hardening validation • Production readiness checkpoint • Validation and smoke testing support • Evidence artefact production
Deliverables	• Validated runtime environments • Deployment evidence artefacts • Production activation sign-off documentation
Prerequisites	TIB‑CNR‑001‑1 and TIB‑CNR‑002‑2
Exclusions	• Enterprise application integration beyond Helix
Duration	Typically delivered over 6–12 weeks

Parameters	Description
One-Line Purpose	Implement a controlled release approach for Helix container artefacts enabling repeatable deployment updates and reduced release risk.
Service Overview	This service delivers the implementation of a controlled release approach for Helix container artefacts, enabling repeatable deployment updates and reduced release risk.
Customer Outcomes	• Reduced deployment update risk • Repeatable configuration promotion approach • Improved operational consistency • Knowledge transfer to customer teams
Scope of Service	• Alignment to customer CI/CD toolchain for Helix artefacts • Basic promotion modelling between environments • Release checklist and evidence definition • Knowledge transfer to customer teams
Deliverables	• Implemented release approach for Helix • Release checklist and evidence pack template
Prerequisites	Approved architecture and established Helix container deployment target environment
Exclusions	• Full enterprise DevOps transformation beyond Helix scope
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Deliver governance-aligned release automation enabling controlled promotion of Helix configuration across environments, incorporating approval gates and rollback rehearsal.
Service Overview	This service delivers governance-aligned release automation enabling controlled promotion of Helix configuration across environments, incorporating approval gates and rollback rehearsal.
Customer Outcomes	• Reduced release failure risk • Governance-aligned approvals integrated into deployment workflow • Improved auditability through release evidence • Knowledge transfer to customer teams
Scope of Service	• CI/CD or GitOps toolchain alignment • Environment promotion modelling • Approval gate integration aligned to change governance • Rollback rehearsal • Audit-ready release documentation • Knowledge transfer to customer teams
Deliverables	• Implemented release control approach for Helix • Rollback rehearsal outcomes • Release documentation pack
Prerequisites	Approved enterprise architecture and established multi-environment Helix container deployment
Exclusions	• Automation for non-Helix workloads • Enterprise DevOps transformation beyond Helix scope
Duration	Typically delivered over 3–6 weeks

Parameters	Description
One-Line Purpose	Enable standard integration patterns required to connect Helix to enterprise dependencies within a containerised runtime.
Service Overview	This service delivers enablement of standard integration patterns required to connect Helix to enterprise dependencies within a containerised runtime.
Customer Outcomes	• Reduced integration risk • Clear integration configuration approach • Improved readiness for migration and cutover
Scope of Service	• Standard integration pattern configuration • Validation and evidence of integration enablement
Deliverables	• Integration enablement configuration notes • Validation evidence
Prerequisites	Approved architecture and deployed Helix runtime target environment
Exclusions	• Complex enterprise integration programmes
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Deliver enterprise integration enablement incorporating additional governance, validation and documentation suitable for regulated estates.
Service Overview	This service delivers enterprise integration enablement incorporating additional governance, validation and documentation suitable for regulated estates.
Customer Outcomes	• Governance-aligned integration enablement • Reduced cutover risk • Evidence artefacts suitable for assurance review
Scope of Service	• Integration enablement with enhanced validation • Evidence artefact pack contribution
Deliverables	• Integration enablement documentation • Evidence artefact pack contribution
Prerequisites	Approved enterprise architecture and deployed Helix runtime target environment
Exclusions	• Non-Helix enterprise integration programmes
Duration	Typically delivered over 3–6 weeks

Parameters	Description
One-Line Purpose	Deliver controlled migration of a limited Helix scope into the containerised runtime suitable for pilot or bounded workloads.
Service Overview	This service delivers controlled migration of a limited Helix scope into the containerised runtime suitable for pilot or bounded workloads.
Customer Outcomes	• Validated migration pathway • Reduced cutover risk for bounded scope
Scope of Service	• Migration of bounded scope into containerised runtime • Validation and evidence artefacts
Deliverables	• Migration completion notes • Validation evidence
Prerequisites	• Deployed and validated runtime environment and readiness artefacts • CI/CD recommended where governed promotion control is required
Exclusions	• Full estate migration
Duration	Typically delivered over 3–6 weeks

Parameters	Description
One-Line Purpose	Deliver controlled migration of an enterprise Helix scope into a containerised runtime incorporating governance checkpoints and enhanced validation.
Service Overview	This service delivers controlled migration of an enterprise Helix scope into a containerised runtime incorporating governance checkpoints and enhanced validation.
Customer Outcomes	• Reduced cutover risk for enterprise estates • Governance-aligned cutover progression
Scope of Service	• Migration planning and governance checkpoint alignment • Execution of enterprise migration scope • Validation and evidence pack creation
Deliverables	• Migration completion pack • Validation evidence and handover notes
Prerequisites	• Deployed and validated runtime environment and enterprise architecture pack • CI/CD Enterprise recommended
Exclusions	• Non-Helix data/platform migrations
Duration	Typically delivered over 6–10 weeks

Parameters	Description
One-Line Purpose	Deliver complex migration execution for regulated or sovereign environments, incorporating enhanced governance, evidence artefacts and cutover control.
Service Overview	This service delivers complex migration execution for regulated or sovereign environments, incorporating enhanced governance, evidence artefacts and cutover control.
Customer Outcomes	• Controlled migration in complex estates • Reduced risk through governance checkpoint control
Scope of Service	• Complex migration execution • Enhanced validation and evidence artefacts
Deliverables	• Migration completion pack • Evidence artefacts suitable for assurance review
Prerequisites	• Deployed and validated runtime environment and enterprise architecture pack • CI/CD Enterprise recommended
Exclusions	• Wider enterprise platform transformations
Duration	Typically delivered over 8–14 weeks

Parameters	Description
One-Line Purpose	Deliver assurance service focused on validating, rehearsing and evidencing governance-aligned promotion and rollback controls for Helix across environments.
Service Overview	This service delivers assurance focused on validating, rehearsing and evidencing governance-aligned promotion and rollback controls for Helix across environments.
Customer Outcomes	• Reduced release failure risk • Increased governance confidence • Evidence artefacts suitable for audit
Scope of Service	• Promotion pathway validation • Rollback rehearsal • Evidence artefact production
Deliverables	• Rollback rehearsal report • Promotion and rollback evidence artefacts
Prerequisites	• Approved architecture and release-control approach where automation is in scope
Exclusions	• Full CI/CD build unless separately procured
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Deliver operational readiness service producing core runbooks, monitoring alignment and operational cadence suitable for standard estates.
Service Overview	This service delivers operational readiness service producing core runbooks, monitoring alignment and operational cadence suitable for standard estates.
Customer Outcomes	• Reduced operational risk post-deployment • Clear operational ownership and cadence
Scope of Service	• Core operational runbooks • Monitoring and alerting alignment for Helix • Support cadence definition
Deliverables	• Runbook pack • Operational cadence definition
Prerequisites	• Deployed Helix runtime environment • Migration complete if operationalisation is intended for post-cutover steady state
Exclusions	• Full ITIL transformation
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Deliver enhanced operational readiness service for enterprise and regulated estates, producing governance-ready runbooks, reporting cadence and escalation model.
Service Overview	This service delivers enhanced operational readiness service for enterprise and regulated estates, producing governance-ready runbooks, reporting cadence and escalation model.
Customer Outcomes	• Reduced operational risk in regulated estates • Governance-ready operational cadence and reporting
Scope of Service	• Enhanced operational runbooks and escalation model • Reporting cadence definition • Governance forum alignment
Deliverables	• Enterprise runbook pack • Governance-ready operational cadence
Prerequisites	• Deployed Helix runtime environment • Migration complete if operationalisation is intended for • post-cutover steady state
Exclusions	• Dedicated service-management FTE
Duration	Typically delivered over 3–5 weeks

Parameters	Description
One-Line Purpose	Deliver ongoing managed service providing governance oversight, operational health reporting, incident oversight and release-alignment planning for a single-cluster containerised Helix estate.
Service Overview	This service delivers ongoing managed service providing governance oversight, operational health reporting, incident oversight and release-alignment planning for a single-cluster containerised Helix estate.
Customer Outcomes	• Predictable operational cadence • Reduced operational risk through structured oversight • Improved visibility into runtime health and governance
Scope of Service	• Monthly governance forum • Operational health reporting • Incident oversight and escalation coordination • Patch and release-alignment planning
Deliverables	• Monthly governance outputs • Operational reporting
Prerequisites	• Deployed production runtime, cutover completed where applicable, and operational runbooks established
Exclusions	• Dedicated full-time engineer unless procured separately • Kubernetes infrastructure management beyond Helix scope
Duration	Annual recurring engagement

Parameters	Description
One-Line Purpose	Deliver managed service for multi-environment Helix estates providing governance oversight, operational health reporting, escalation coordination and release alignment across environments.
Service Overview	This service delivers managed service for multi-environment Helix estates providing governance oversight, operational health reporting, escalation coordination and release alignment across environments.
Customer Outcomes	• Improved governance visibility across environments • Reduced risk of environment drift • Predictable operational cadence supporting controlled release
Scope of Service	• Monthly governance forum • Multi-environment operational reporting • Incident oversight and escalation coordination • Release alignment planning and readiness oversight
Deliverables	• Monthly governance outputs • Operational reporting across environments
Prerequisites	• Deployed multi-environment runtime, cutover completed where applicable, and operational runbooks established
Exclusions	• Dedicated full-time engineer unless procured separately • Non-Helix infrastructure operations
Duration	Annual recurring engagement

Parameters	Description
One-Line Purpose	Deliver compliance-aligned managed service providing structured governance oversight, enhanced compliance reporting and operational cadence for regulated containerised Helix estates.
Service Overview	This service delivers compliance-aligned managed service providing structured governance oversight, enhanced compliance reporting and operational cadence for regulated containerised Helix estates.
Customer Outcomes	• Ongoing compliance assurance • Enhanced executive governance visibility • Structured operational control and reporting • Defined escalation and evidence cadence for regulated stakeholders
Scope of Service	• Monthly governance forum • Enhanced compliance reporting aligned to stakeholder requirements • Incident oversight and escalation coordination • Release alignment planning and production readiness oversight
Deliverables	• Monthly governance outputs • Compliance reporting artefacts • Operational health reporting • Escalation documentation where applicable
Prerequisites	• Deployed regulated/sovereign runtime, cutover completed where applicable, and governance/operational runbooks established
Exclusions	• Feature development • Major architectural redesign • Non-Helix infrastructure
Duration	Annual recurring engagement

Parameters	Description
One-Line Purpose	Deliver time-bounded post-cutover stabilisation support providing enhanced monitoring, issue triage and controlled remediation guidance.
Service Overview	This service delivers a 30-day period of enhanced monitoring and stabilisation support immediately following production cutover of a containerised Helix deployment. It provides rapid triage, incident management, and remediation guidance to ensure a smooth transition to steady-state operations and to address any early-life issues.
Customer Outcomes	• Reduced post-cutover instability • Faster stabilisation and confidence for stakeholders • Early identification and resolution of operational issues • Improved transition to ongoing managed service or governance
Scope of Service	• Enhanced monitoring of Helix environments for 30 days post-cutover • Issue triage and escalation coordination • Stabilisation reporting and status updates • Remediation guidance for incidents and defects • Stakeholder communication and progress tracking
Deliverables	• Hypercare stabilisation reports • Issue log and outcomes • Remediation guidance documentation
Prerequisites	• Production activation/cutover completed and operational handover artefacts available
Exclusions	• Feature development • Ongoing operational support beyond 30 days • Infrastructure or platform hosting
Duration	30 calendar days from commencement

Parameters	Description
One-Line Purpose	Deliver extended stabilisation support for complex or regulated cutovers requiring longer operational confidence building.
Service Overview	This service delivers a 60-day period of enhanced monitoring and stabilisation support for complex or regulated containerised Helix deployments, providing extended triage, incident management, and remediation guidance to ensure operational confidence and stability.
Customer Outcomes	• Reduced risk of late-emerging operational issues • Extended stakeholder confidence period • Improved transition to ongoing managed service or governance
Scope of Service	• Enhanced monitoring and stabilisation for 60 days post-cutover • Issue triage and escalation coordination • Stabilisation reporting and status updates • Remediation guidance for incidents and defects • Stakeholder communication and progress tracking
Deliverables	• Hypercare stabilisation reports • Issue log and outcomes • Remediation guidance documentation
Prerequisites	• Production activation/cutover completed and operational handover artefacts available
Exclusions	• Feature development • Ongoing operational support beyond 60 days • Infrastructure or platform hosting
Duration	60 calendar days from commencement

Parameters	Description
One-Line Purpose	Provide a pre-priced engineering block enabling controlled scope expansion identified during readiness, architecture, build, migration or stabilisation without uncontrolled renegotiation.
Service Overview	This service provides a standardised unit of additional engineering effort to support controlled expansion of scope during containerised Helix delivery. It ensures that any additional work is governed, auditable, and commercially transparent.
Customer Outcomes	• Controlled scope expansion without delivery disruption • Prevents unmanaged day-rate negotiation • Maintains commercial clarity within catalogue transaction model
Scope of Service	• Engineering effort within containerised Helix scope as agreed • Additional activity days for readiness, architecture, build, migration, or stabilisation • All work must be tied to a parent SKU and defined additional activity
Deliverables	• Outputs aligned to the parent SKU scope expansion • Documentation of additional engineering activities
Prerequisites	• May only be attached to an active primary delivery SKU
Exclusions	• New standalone transformation programmes • Unscoped or open-ended engineering activity
Duration	Consumed in blocks as required (5 days per block)

Parameters	Description
One-Line Purpose	Provide a pre-priced managed-service capacity expansion unit to scale governance, reporting cadence or operational oversight where estate growth or compliance requirements exceed baseline managed-service scope.
Service Overview	This service provides a standardised unit of additional managed service capacity to support scaling of governance, reporting, or operational oversight for containerised Helix environments.
Customer Outcomes	• Predictable scaling of managed-service capacity • Maintains operational quality and governance integrity as estate expands
Scope of Service	• Additional managed-service capacity as agreed • Supports governance, reporting, or operational oversight expansion • Must be attached to an active Managed Service SKU
Deliverables	• Additional managed-service outputs aligned to agreed capacity expansion • Documentation of capacity utilisation
Prerequisites	• May only be attached to an active Managed Service SKU
Exclusions	• Standalone managed service outside a primary managed-service subscription • Unlimited or ungoverned capacity expansion
Unit Definition	Consumed monthly or quarterly as required (20 days per unit per annum)

Container Services:

Parameters	Description
One-Line Purpose	Assess the technical, governance and operational readiness of the customer’s environment for containerised BMC Helix deployment.
Service Overview	This service delivers a structured technical and governance assessment to determine the viability of deploying BMC Helix within a customer-managed Kubernetes estate operating under regulatory, sovereignty or internal security constraints. It identifies platform, security and governance risks, provides a documented recommendation on the appropriate deployment tier and lifecycle sequencing, and establishes a forecastable and de-risked route into Architecture and Build.
Customer Outcomes	• Confirmed compliant deployment pathway for Helix • Early identification of platform, security and governance risks • Documented recommendation on deployment tier and lifecycle sequencing • Forecastable and de-risked route into subsequent container services
Scope of Service	• Kubernetes topology and environment review • Test case title • Test 1 title
Deliverables	• Formal readiness assessment report • Risk register and mitigation roadmap • Recommended lifecycle progression plan
Prerequisites	None
Exclusions	• Kubernetes remediation or redesign • Migration execution • CI/CD implementation • Production cutover activities
Duration	Typically delivered over 1–2 weeks depending on complexity and stakeholder availability

Parameters	Description
One-Line Purpose	Provide production-ready architecture design for containerised BMC Helix deployments across up to three environments, suitable for standard enterprise estates.
Service Overview	This service delivers a production-ready architecture design for containerised BMC Helix deployments, providing a clear configuration model and deployment sequencing suitable for standard enterprise estates.
Customer Outcomes	• Defined, implementable container architecture aligned to customer platform standards • Established environment separation and configuration approach • Reduced deployment risk through documented design and evidence requirements
Scope of Service	• Environment model definition • Namespace and segmentation model for Helix • Configuration and secrets approach • Storage and ingress architecture assumptions • Deployment sequencing definition and validation approach • Operational handover considerations and required artefacts
Deliverables	• Architecture and design pack • Deployment sequencing and validation plan
Prerequisites	TIB CNR 001 1, or formally validated equivalent readiness artefacts
Exclusions	• Enterprise-grade promotion control and rollback rehearsal design • CI/CD or GitOps implementation • Kubernetes remediation
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Provide multi-environment architecture design for regulated and high-complexity containerised Helix deployments, incorporating governance-aligned promotion and rollback control and audit-ready documentation.
Service Overview	This service delivers multi-environment architecture design for regulated and high-complexity containerised Helix deployments, incorporating governance-aligned promotion and rollback control and audit-ready documentation.
Customer Outcomes	• Governance-aligned environment separation and promotion model • Reduced configuration drift through defined artefact control • Audit-ready architecture documentation and approval artefacts • Defined rollback approach and evidence requirements
Scope of Service	• Multi-environment topology modelling • Helm configuration segmentation and artefact strategy • Secrets architecture • Promotion workflow design aligned to governance • Rollback modelling and evidence approach • CAB-aligned change artefact templates • Architecture approval checkpoint definition
Deliverables	• Approved enterprise architecture pack • Promotion and rollback framework documentation • Environment segmentation and governance checkpoint model
Prerequisites	TIB‑CNR‑001‑1, or formally validated equivalent readiness artefacts
Exclusions	• Delivery execution of build and deployment • Full DevOps enterprise transformation
Duration	Typically delivered over 3–5 weeks

Parameters	Description
One-Line Purpose	Deploy BMC Helix into a customer-managed Kubernetes estate across up to two environments with structured validation and documented deployment evidence.
Service Overview	This service delivers the deployment of BMC Helix into a customer-managed Kubernetes estate across up to two environments, including Helm deployment, configuration implementation, environment build and validation, and knowledge transfer. It ensures that the deployment is validated, documented, and ready for operational handover.
Customer Outcomes	• Functional Helix environment(s) deployed and validated • Reduced deployment risk through structured validation • Deployment evidence pack suitable for internal governance • Knowledge transfer to customer teams
Scope of Service	• Helm deployment and configuration implementation • Environment build and validation steps • Required certificates and ingress configuration within agreed assumptions • Evidence artefact production for deployment validation • Knowledge transfer to customer teams
Deliverables	• Deployed Helix runtime environments • Deployment evidence artefacts • Deployment handover notes
Prerequisites	TIB‑CNR‑001‑1 and TIB‑CNR‑002‑1 or TIB‑CNR‑002‑2
Exclusions	• Multi-cluster complexity • CI/CD implementation unless separately procured • Large-scale migration execution
Duration	Typically delivered over 4–8 weeks

Parameters	Description
One-Line Purpose	Deploy containerised Helix across multiple environments with enterprise validation, governance checkpoints and enhanced evidence artefacts suitable for regulated estates.
Service Overview	This service delivers the deployment of containerised Helix across multiple environments with enterprise validation, governance checkpoints, and enhanced evidence artefacts suitable for regulated estates.
Customer Outcomes	• Multi-environment Helix deployment with governance checkpoint control • Reduced runtime risk through structured validation • Evidence artefacts suitable for audit and internal assurance • Knowledge transfer and runbook contribution
Scope of Service	• Multi-environment build • Governance checkpoint validation prior to production activation • Evidence artefact pack creation • Knowledge transfer and runbook contribution
Deliverables	• Deployed enterprise environments • Evidence artefact pack • Production readiness checkpoint documentation
Prerequisites	TIB‑CNR‑001‑1 and TIB‑CNR‑002‑2 or agreed equivalent enterprise architecture pack
Exclusions	• Multi-cluster sovereign complexity
Duration	Typically delivered over 6–10 weeks

Parameters	Description
One-Line Purpose	Deploy containerised Helix across multi-cluster or sovereign environments with structured validation and governance checkpoint prior to production activation.
Service Overview	This service delivers the deployment of containerised Helix across multi-cluster or sovereign environments with structured validation and governance checkpoint prior to production activation.
Customer Outcomes	• Controlled release stability • Reduced cross-cluster inconsistency risk • Governance-aligned production activation • Documented deployment evidence artefacts
Scope of Service	• Helm orchestration and deployment sequencing across clusters • Cross-cluster configuration alignment • Environment hardening validation • Production readiness checkpoint • Validation and smoke testing support • Evidence artefact production
Deliverables	• Validated runtime environments • Deployment evidence artefacts • Production activation sign-off documentation
Prerequisites	TIB‑CNR‑001‑1 and TIB‑CNR‑002‑2
Exclusions	• Enterprise application integration beyond Helix
Duration	Typically delivered over 6–12 weeks

Parameters	Description
One-Line Purpose	Implement a controlled release approach for Helix container artefacts enabling repeatable deployment updates and reduced release risk.
Service Overview	This service delivers the implementation of a controlled release approach for Helix container artefacts, enabling repeatable deployment updates and reduced release risk.
Customer Outcomes	• Reduced deployment update risk • Repeatable configuration promotion approach • Improved operational consistency • Knowledge transfer to customer teams
Scope of Service	• Alignment to customer CI/CD toolchain for Helix artefacts • Basic promotion modelling between environments • Release checklist and evidence definition • Knowledge transfer to customer teams
Deliverables	• Implemented release approach for Helix • Release checklist and evidence pack template
Prerequisites	Approved architecture and established Helix container deployment target environment
Exclusions	• Full enterprise DevOps transformation beyond Helix scope
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Deliver governance-aligned release automation enabling controlled promotion of Helix configuration across environments, incorporating approval gates and rollback rehearsal.
Service Overview	This service delivers governance-aligned release automation enabling controlled promotion of Helix configuration across environments, incorporating approval gates and rollback rehearsal.
Customer Outcomes	• Reduced release failure risk • Governance-aligned approvals integrated into deployment workflow • Improved auditability through release evidence • Knowledge transfer to customer teams
Scope of Service	• CI/CD or GitOps toolchain alignment • Environment promotion modelling • Approval gate integration aligned to change governance • Rollback rehearsal • Audit-ready release documentation • Knowledge transfer to customer teams
Deliverables	• Implemented release control approach for Helix • Rollback rehearsal outcomes • Release documentation pack
Prerequisites	Approved enterprise architecture and established multi-environment Helix container deployment
Exclusions	• Automation for non-Helix workloads • Enterprise DevOps transformation beyond Helix scope
Duration	Typically delivered over 3–6 weeks

Parameters	Description
One-Line Purpose	Enable standard integration patterns required to connect Helix to enterprise dependencies within a containerised runtime.
Service Overview	This service delivers enablement of standard integration patterns required to connect Helix to enterprise dependencies within a containerised runtime.
Customer Outcomes	• Reduced integration risk • Clear integration configuration approach • Improved readiness for migration and cutover
Scope of Service	• Standard integration pattern configuration • Validation and evidence of integration enablement
Deliverables	• Integration enablement configuration notes • Validation evidence
Prerequisites	Approved architecture and deployed Helix runtime target environment
Exclusions	• Complex enterprise integration programmes
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Deliver enterprise integration enablement incorporating additional governance, validation and documentation suitable for regulated estates.
Service Overview	This service delivers enterprise integration enablement incorporating additional governance, validation and documentation suitable for regulated estates.
Customer Outcomes	• Governance-aligned integration enablement • Reduced cutover risk • Evidence artefacts suitable for assurance review
Scope of Service	• Integration enablement with enhanced validation • Evidence artefact pack contribution
Deliverables	• Integration enablement documentation • Evidence artefact pack contribution
Prerequisites	Approved enterprise architecture and deployed Helix runtime target environment
Exclusions	• Non-Helix enterprise integration programmes
Duration	Typically delivered over 3–6 weeks

Parameters	Description
One-Line Purpose	Deliver controlled migration of a limited Helix scope into the containerised runtime suitable for pilot or bounded workloads.
Service Overview	This service delivers controlled migration of a limited Helix scope into the containerised runtime suitable for pilot or bounded workloads.
Customer Outcomes	• Validated migration pathway • Reduced cutover risk for bounded scope
Scope of Service	• Migration of bounded scope into containerised runtime • Validation and evidence artefacts
Deliverables	• Migration completion notes • Validation evidence
Prerequisites	• Deployed and validated runtime environment and readiness artefacts • CI/CD recommended where governed promotion control is required
Exclusions	• Full estate migration
Duration	Typically delivered over 3–6 weeks

Parameters	Description
One-Line Purpose	Deliver controlled migration of an enterprise Helix scope into a containerised runtime incorporating governance checkpoints and enhanced validation.
Service Overview	This service delivers controlled migration of an enterprise Helix scope into a containerised runtime incorporating governance checkpoints and enhanced validation.
Customer Outcomes	• Reduced cutover risk for enterprise estates • Governance-aligned cutover progression
Scope of Service	• Migration planning and governance checkpoint alignment • Execution of enterprise migration scope • Validation and evidence pack creation
Deliverables	• Migration completion pack • Validation evidence and handover notes
Prerequisites	• Deployed and validated runtime environment and enterprise architecture pack • CI/CD Enterprise recommended
Exclusions	• Non-Helix data/platform migrations
Duration	Typically delivered over 6–10 weeks

Parameters	Description
One-Line Purpose	Deliver complex migration execution for regulated or sovereign environments, incorporating enhanced governance, evidence artefacts and cutover control.
Service Overview	This service delivers complex migration execution for regulated or sovereign environments, incorporating enhanced governance, evidence artefacts and cutover control.
Customer Outcomes	• Controlled migration in complex estates • Reduced risk through governance checkpoint control
Scope of Service	• Complex migration execution • Enhanced validation and evidence artefacts
Deliverables	• Migration completion pack • Evidence artefacts suitable for assurance review
Prerequisites	• Deployed and validated runtime environment and enterprise architecture pack • CI/CD Enterprise recommended
Exclusions	• Wider enterprise platform transformations
Duration	Typically delivered over 8–14 weeks

Parameters	Description
One-Line Purpose	Deliver assurance service focused on validating, rehearsing and evidencing governance-aligned promotion and rollback controls for Helix across environments.
Service Overview	This service delivers assurance focused on validating, rehearsing and evidencing governance-aligned promotion and rollback controls for Helix across environments.
Customer Outcomes	• Reduced release failure risk • Increased governance confidence • Evidence artefacts suitable for audit
Scope of Service	• Promotion pathway validation • Rollback rehearsal • Evidence artefact production
Deliverables	• Rollback rehearsal report • Promotion and rollback evidence artefacts
Prerequisites	• Approved architecture and release-control approach where automation is in scope
Exclusions	• Full CI/CD build unless separately procured
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Deliver operational readiness service producing core runbooks, monitoring alignment and operational cadence suitable for standard estates.
Service Overview	This service delivers operational readiness service producing core runbooks, monitoring alignment and operational cadence suitable for standard estates.
Customer Outcomes	• Reduced operational risk post-deployment • Clear operational ownership and cadence
Scope of Service	• Core operational runbooks • Monitoring and alerting alignment for Helix • Support cadence definition
Deliverables	• Runbook pack • Operational cadence definition
Prerequisites	• Deployed Helix runtime environment • Migration complete if operationalisation is intended for post-cutover steady state
Exclusions	• Full ITIL transformation
Duration	Typically delivered over 2–4 weeks

Parameters	Description
One-Line Purpose	Deliver enhanced operational readiness service for enterprise and regulated estates, producing governance-ready runbooks, reporting cadence and escalation model.
Service Overview	This service delivers enhanced operational readiness service for enterprise and regulated estates, producing governance-ready runbooks, reporting cadence and escalation model.
Customer Outcomes	• Reduced operational risk in regulated estates • Governance-ready operational cadence and reporting
Scope of Service	• Enhanced operational runbooks and escalation model • Reporting cadence definition • Governance forum alignment
Deliverables	• Enterprise runbook pack • Governance-ready operational cadence
Prerequisites	• Deployed Helix runtime environment • Migration complete if operationalisation is intended for • post-cutover steady state
Exclusions	• Dedicated service-management FTE
Duration	Typically delivered over 3–5 weeks

Parameters	Description
One-Line Purpose	Deliver ongoing managed service providing governance oversight, operational health reporting, incident oversight and release-alignment planning for a single-cluster containerised Helix estate.
Service Overview	This service delivers ongoing managed service providing governance oversight, operational health reporting, incident oversight and release-alignment planning for a single-cluster containerised Helix estate.
Customer Outcomes	• Predictable operational cadence • Reduced operational risk through structured oversight • Improved visibility into runtime health and governance
Scope of Service	• Monthly governance forum • Operational health reporting • Incident oversight and escalation coordination • Patch and release-alignment planning
Deliverables	• Monthly governance outputs • Operational reporting
Prerequisites	• Deployed production runtime, cutover completed where applicable, and operational runbooks established
Exclusions	• Dedicated full-time engineer unless procured separately • Kubernetes infrastructure management beyond Helix scope
Duration	Annual recurring engagement

Parameters	Description
One-Line Purpose	Deliver managed service for multi-environment Helix estates providing governance oversight, operational health reporting, escalation coordination and release alignment across environments.
Service Overview	This service delivers managed service for multi-environment Helix estates providing governance oversight, operational health reporting, escalation coordination and release alignment across environments.
Customer Outcomes	• Improved governance visibility across environments • Reduced risk of environment drift • Predictable operational cadence supporting controlled release
Scope of Service	• Monthly governance forum • Multi-environment operational reporting • Incident oversight and escalation coordination • Release alignment planning and readiness oversight
Deliverables	• Monthly governance outputs • Operational reporting across environments
Prerequisites	• Deployed multi-environment runtime, cutover completed where applicable, and operational runbooks established
Exclusions	• Dedicated full-time engineer unless procured separately • Non-Helix infrastructure operations
Duration	Annual recurring engagement

Parameters	Description
One-Line Purpose	Deliver compliance-aligned managed service providing structured governance oversight, enhanced compliance reporting and operational cadence for regulated containerised Helix estates.
Service Overview	This service delivers compliance-aligned managed service providing structured governance oversight, enhanced compliance reporting and operational cadence for regulated containerised Helix estates.
Customer Outcomes	• Ongoing compliance assurance • Enhanced executive governance visibility • Structured operational control and reporting • Defined escalation and evidence cadence for regulated stakeholders
Scope of Service	• Monthly governance forum • Enhanced compliance reporting aligned to stakeholder requirements • Incident oversight and escalation coordination • Release alignment planning and production readiness oversight
Deliverables	• Monthly governance outputs • Compliance reporting artefacts • Operational health reporting • Escalation documentation where applicable
Prerequisites	• Deployed regulated/sovereign runtime, cutover completed where applicable, and governance/operational runbooks established
Exclusions	• Feature development • Major architectural redesign • Non-Helix infrastructure
Duration	Annual recurring engagement

Parameters	Description
One-Line Purpose	Deliver time-bounded post-cutover stabilisation support providing enhanced monitoring, issue triage and controlled remediation guidance.
Service Overview	This service delivers a 30-day period of enhanced monitoring and stabilisation support immediately following production cutover of a containerised Helix deployment. It provides rapid triage, incident management, and remediation guidance to ensure a smooth transition to steady-state operations and to address any early-life issues.
Customer Outcomes	• Reduced post-cutover instability • Faster stabilisation and confidence for stakeholders • Early identification and resolution of operational issues • Improved transition to ongoing managed service or governance
Scope of Service	• Enhanced monitoring of Helix environments for 30 days post-cutover • Issue triage and escalation coordination • Stabilisation reporting and status updates • Remediation guidance for incidents and defects • Stakeholder communication and progress tracking
Deliverables	• Hypercare stabilisation reports • Issue log and outcomes • Remediation guidance documentation
Prerequisites	• Production activation/cutover completed and operational handover artefacts available
Exclusions	• Feature development • Ongoing operational support beyond 30 days • Infrastructure or platform hosting
Duration	30 calendar days from commencement

Parameters	Description
One-Line Purpose	Deliver extended stabilisation support for complex or regulated cutovers requiring longer operational confidence building.
Service Overview	This service delivers a 60-day period of enhanced monitoring and stabilisation support for complex or regulated containerised Helix deployments, providing extended triage, incident management, and remediation guidance to ensure operational confidence and stability.
Customer Outcomes	• Reduced risk of late-emerging operational issues • Extended stakeholder confidence period • Improved transition to ongoing managed service or governance
Scope of Service	• Enhanced monitoring and stabilisation for 60 days post-cutover • Issue triage and escalation coordination • Stabilisation reporting and status updates • Remediation guidance for incidents and defects • Stakeholder communication and progress tracking
Deliverables	• Hypercare stabilisation reports • Issue log and outcomes • Remediation guidance documentation
Prerequisites	• Production activation/cutover completed and operational handover artefacts available
Exclusions	• Feature development • Ongoing operational support beyond 60 days • Infrastructure or platform hosting
Duration	60 calendar days from commencement

Parameters	Description
One-Line Purpose	Provide a pre-priced engineering block enabling controlled scope expansion identified during readiness, architecture, build, migration or stabilisation without uncontrolled renegotiation.
Service Overview	This service provides a standardised unit of additional engineering effort to support controlled expansion of scope during containerised Helix delivery. It ensures that any additional work is governed, auditable, and commercially transparent.
Customer Outcomes	• Controlled scope expansion without delivery disruption • Prevents unmanaged day-rate negotiation • Maintains commercial clarity within catalogue transaction model
Scope of Service	• Engineering effort within containerised Helix scope as agreed • Additional activity days for readiness, architecture, build, migration, or stabilisation • All work must be tied to a parent SKU and defined additional activity
Deliverables	• Outputs aligned to the parent SKU scope expansion • Documentation of additional engineering activities
Prerequisites	• May only be attached to an active primary delivery SKU
Exclusions	• New standalone transformation programmes • Unscoped or open-ended engineering activity
Duration	Consumed in blocks as required (5 days per block)

Parameters	Description
One-Line Purpose	Provide a pre-priced managed-service capacity expansion unit to scale governance, reporting cadence or operational oversight where estate growth or compliance requirements exceed baseline managed-service scope.
Service Overview	This service provides a standardised unit of additional managed service capacity to support scaling of governance, reporting, or operational oversight for containerised Helix environments.
Customer Outcomes	• Predictable scaling of managed-service capacity • Maintains operational quality and governance integrity as estate expands
Scope of Service	• Additional managed-service capacity as agreed • Supports governance, reporting, or operational oversight expansion • Must be attached to an active Managed Service SKU
Deliverables	• Additional managed-service outputs aligned to agreed capacity expansion • Documentation of capacity utilisation
Prerequisites	• May only be attached to an active Managed Service SKU
Exclusions	• Standalone managed service outside a primary managed-service subscription • Unlimited or ungoverned capacity expansion
Unit Definition	Consumed monthly or quarterly as required (20 days per unit per annum)

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