Digital Transformation for the Public Sector

Service management: Accelerate your move to the cloud and leverage existing investment in on-premises Remedy ITSM as you migrate, capitalizing on your data, human capital, processes and procedures.

Multi-cloud management: Map your agency’s move to the cloud, analyze expected cloud costs, monitor, optimize and manage agency cloud operations, and optimize on-premises data center environments.

Discovery and application management: Discover, maintain, and verify the versions of all configuration items (CIs) in your CMDB with automated configuration management capabilities over servers, networks, and clients.

Vulnerability management: Automate the collection, analysis, and remediation of security vulnerabilities, including the findings from your ACAS and Nessus scans.

Security compliance: Manage compliance with regulatory and other necessary compliance standards including an automated transaction archive and audit capability to eliminate manual processes.

Smart patching: Deploy incremental software updates for application, firmware, and operating systems to address functional gaps, fix bugs, and close security risks while avoiding or minimizing interruption of services.

Smart and insightful service management: Cognitive technologies such as AI and machine learning improve service agent productivity, simplify the user experience, automate repeatable processes, and cut service delivery costs.

Omni-channel engagement: Offer users intuitive, conversational experiences (web, chat, SMS) to find information, request services, and solve problems from anywhere, on any device.

IT process automation: Create workflows across applications, platforms, and tools to orchestrate critical activities, such as event remediation, compliance, security, and service desk automation across the organization.