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Prevention
Prevention shifts IT from reacting to incidents to stopping them. Fix recurring problems based on their root causes, forecast capacity needs, and cut the alert noise and repeat tickets that bury your service desk. Your teams spend less time firefighting and more time on forward-looking work.
Missed opportunities
The business misses out on opportunities to grow quickly when unplanned downtime occurs.
Preventable incidents
Incidents that should not recur keep driving up downstream alert volume and noise.
Repeat tickets
Recurring problems flood the service desk with tickets that should never exist.
Lost capacity
Firefighting drains team capacity that should go to forward-looking work.
Capacity outages
Outages happen when systems run short on the capacity needed to meet demand.
AI agents
Helix agents that can help
Problem Solver
Clusters recurring incidents, applies structured root cause analysis, and recommends resolution actions.
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Service Optimizer
Remediates known-good service issues autonomously, with governance controls, validation checks, and automatic rollback.
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Vulnerability Resolver
Ranks vulnerabilities by severity and service criticality, then recommends actions and generates remediation scripts.
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Best Action Planner
Guides root cause investigation with log and change analysis, then generates remediation script templates.
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