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Ticket handling
Helix AI agents resolve routine requests through self-service and automated fulfillment, so fewer tickets reach your service desk. Tickets that do need a person arrive with full context, and IT staff spend less time on low-value work.
Missed opportunities
Loss of efficiencies in IT, lead to higher costs and less innovation for your business.
Manual routing
Routine requests are routed and processed by hand instead of running end to end on their own.
Ticket overload
Nearly every ticket reaches a human agent, so volume overwhelms the service desk.
Slow fulfillment
Slow fulfillment ties up IT staff in low-value work and keeps them from higher-impact priorities.
Interrupted workflow
Employees must leave the flow of their work to get help, which breaks focus and slows them down.
AI agents
Helix agents that can help
Ticket Resolver
Moves eligible tickets toward resolution by adding context, following up with users, and recommending next steps.
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Employee Navigator
Resolves employee requests through self-service and automated fulfillment, so fewer tickets reach the service desk.
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Knowledge Curator
Drafts knowledge articles from resolved incidents, so teams reuse proven fixes without starting from a blank page.
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Catalog Curator
Creates and refines catalog services through conversation, with questionnaires and approvals built in.
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Insight Finder
Surfaces actionable insights from operational data that human analysts would miss at scale.
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Service Optimizer
Fixes issues autonomously, with governance controls, validation checks, and automatic rollback.
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