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Poor Employee and Customer Experiences
Help people get answers and resolution in the channels they already use, without queues or repeated explanations.
Request and experience
Employees and customers want answers without hunting through portals, waiting in queues, or repeating themselves. Helix connects self-service, knowledge, and automated fulfillment so more requests resolve on first contact, in the channels people already use. When a person does need to step in, they start with full context.
Missed opportunities
Your employees and customers are impacted when they can't get the help they need quickly.
Answers stay buried
Answers sit across portals and knowledge bases, so people give up and open a ticket.
Customers wait
Customers sit in queues before they reach someone who can actually resolve the issue.
Users repeat themselves
Getting IT support means chasing tickets and re-explaining the same problem to each handler.
Channels fall short
Self-service can't answer in the channels people already use, so requests escalate anyway.
AI agents
Helix agents that can help
Employee Navigator
Resolves or routes employee requests through self-service and automated fulfillment, with full context for agents.
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Knowledge Curator
Drafts knowledge articles from resolved incidents and cases, so teams keep answers accurate and current.
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Catalog Curator
Lets administrators create and refine catalog services in natural language, reducing manual catalog effort.
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Insight Finder
Builds reports and dashboards from plain-language prompts, so teams get answers without waiting on specialists.
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Service Optimizer
Spots unmet demand in agent conversations and ranks service fixes by potential time and cost savings.
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