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Resolution
Resolve incidents faster and stop them from coming back. Speed up identification and repair to shorten downtime, strengthen root cause analysis so the same issues stop recurring, and standardize how fixes get done so engineers can build instead of firefight.
Missed opportunities
Your business innovation grows when engineers are freed from constant repair mode.
Extended downtime
Slow identification and repair extends downtime and business disruption.
Recurring issues
Weak root cause analysis lets the same issues recur again and again.
Diverted Engineers
Inconsistent resolution pulls developers into firefighting.
AI agents
Helix agents that can help
Ticket Resolver
Triages incidents, follows up with customers, and recommends resolution paths ranked by confidence.
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Ops Swarmer
Assembles the right responders in Microsoft Teams and drives major incidents to resolution.
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CMDB Governor
Monitors CMDB data quality, flags duplicates and broken relationships, and fixes high-confidence issues.
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Service Optimizer
Finds unmet service demand in conversations, quantifies savings, and prioritizes catalog improvements.
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Root Cause Finder
Ranks root cause hypotheses with evidence chains from events, changes, topology, and past failures.
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Best Action Planner
Guides investigations, summarizes the likely cause, and generates Ansible, Bash, or Python fix templates.
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