Your model choice is not your vendor's to make
Choose the large language model (LLM) provider and model that fit each workload. Your data, your context, and your commercial terms stay yours, no matter which model sits behind the work. Other vendors have locked customers into expensive proprietary models that they are now retiring. Helix was built for openness and choice from day one.
- Spend less every quarter, not more
Cap spend before it happens with budgets, quotas, and routing to lower-cost models. Reserve frontier models for the heavy work that needs them, and run right-sized models for everything else. Those models get cheaper and more capable every quarter, and you capture the savings as they happen. We do not meter your AI use or bill you per action, so our goal is the same as yours: maximum value, minimum token spend. - Your context outlives your model
Your history and context build up in the Helix data layer, not inside a model’s weights or a provider’s memory. Swap or upgrade models as they evolve. What you have built stays with you. - Bring your own contracts, and your own compliance
Bring your existing provider agreement and credits with you. No renegotiating just because your ITSM platform has a preferred model. Your data stays isolated by company, with role-based masking and per-company model configuration, so the compliance approvals you already have still apply.
The AI strategy your board is about to ask about
Choose your model. Keep your data in your region. Prove the return. As your agent fleet grows, Helix helps you optimize your LLM strategy and deliver provable business value.