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Migrate from Lightstep to BMC Helix AIOps and Observability
Ensure continuity and maintain your incident management workflows with BMC Helix AIOps and Observability + ServiceNow
From traces to complete context ingestion and agentic remediation
| Key capabilities | Lightstep
| BMC Helix AIOps & Observability
|
| OpenTelemetry integration | ✓
| ✓
|
| Change intelligence | ✓
| ✓
|
| Integration with ServiceNow ITSM | ✓
| ✓
|
| On-premises and hybrid deployment support | ✕
| ✓
|
| Intelligent integrations | ✕
| ✓
|
| Dynamic asset discovery and service modeling | ✕
| ✓
|
| AI SRE agents | ✕
| ✓
|
| Integrated on-call management | ✕
| ✓
|
Get full-stack coverage from front-end to back-end infrastructure, as well as synthetic layers that provide visibility across on-premises, cloud, and hybrid environments.
- Maintain your incident management workflows with integration with ServiceNow ITSM and BMC Helix ITSM.
- Reduce noise and get faster root cause analysis with third-party integrations and data reconciliation that include Datadog, Dynatrace, Splunk, New Relic, Elasticsearch, and more.
- Get accurate and reliable root cause identification and remediation actions with agentic root cause analysis.
- Streamline on-call management and alert investigation with AI agents that surface insights about potential impacts and generate incident summaries and post-mortems.
Tools like BMC lace together so we can have our own company dataset all combined together in a secure, structured way so that these AI tools can get the most of it.
We can focus on delivering rather than constantly troubleshooting. This has been essential in maintaining the high level of care our patients expect.
Using BMC Helix AIOps and ServiceOps gives us a much better ability to prevent incidents.
Learn how BMC Helix AIOps and Observability can help
with your Lightstep migration.