BMC Helix is committed to complying with all applicable U.S. and international export laws and trade regulations governing the delivery of AI-powered IT operations and service management software worldwide. Every BMC Helix employee is responsible for adhering to all policies and procedures.

If you are exporting or re-exporting BMC Helix, U.S. export control applies to you, and you are required to ascertain your compliance obligations.

Please contact the BMC Helix Legal Department with any questions regarding export compliance.

• Policy Statement
• Legal Laws and Regulations
• AIOps & Cloud-Delivered Software Considerations
• Export Control Classification Numbers (ECCNs)
• Country Information
• Export Restrictions & Denied Parties
• Export Compliance Resources

Policy Statement

BMC Helix, Inc. (“BMC Helix”) is a leading provider of AI-powered IT service management (ITSM) and AIOps solutions that help enterprises manage, automate, and optimize their IT As one of the leading software providers of enterprise management systems to entities all over the world, BMC Helix is committed to shipping its products in accordance with the export control laws and regulations of the United States and other countries.

It is BMC Helix’s policy to ensure that BMC Helix’s products and services are provided only in full accordance with U.S. and applicable international export control frameworks. Every BMC Helix employee is responsible for adhering to all applicable export policies and procedures. Violations of export laws could subject BMC Helix to criminal penalties, civil penalties including substantial fines, or the loss of export privileges. Non-compliance by individuals may also result in corporate disciplinary action, up to and including dismissal.

BMC Helix employees are expected to read and comply with all relevant export guidelines and policies. For questions about how export laws and regulations apply to your role, please contact the Legal Department.

Legal Laws and Regulations

Export compliance involves controlling the transfer of technology, software, and services to protect U.S. national security and uphold U.S. foreign policy interests. At least one of the following regulatory frameworks will apply to exports and re-exports of BMC Helix products and services.

The U.S. Department of Commerce and the U.S. Department of the Treasury administer and enforce the following export compliance laws and regulations:

• Export Administration Regulations (EAR), 15.C.F.R. Parts 730 et seq., administered by the Department of Commerce
• Foreign Assets Control Regulations and other related sanctions programs regulations, 31C.F.R. Parts 500 et seq., administered by the Department of the Treasury

It is important to note that an export or re-export transaction does not need to involve a sale of a product to be regulated. Exports or re-exports can include the shipment or electronic transmission of software or technology for beta testing, quality assurance, demonstration, or other purposes. The release of software source code or technology within the U.S. to a non-U.S. national or non-permanent resident alien is also considered an export under applicable law.

Violations of these laws are subject to criminal and civil penalties, including the loss of export privileges.

AIOps & Cloud-Delivered Software Considerations

BMC Helix delivers its solutions primarily as cloud-based, AI-driven services – including BMC HelixGPT, BMC Helix Operations Management with AIOps, BMC Helix ITSM, and BMC Helix Discovery. The cloud and AI nature of these offerings creates specific export compliance considerations that all customers, partners, and employees should be aware of.

Cloud Services & Data Residency

The electronic transmission of software, AI models, or related technology to users in sanctioned countries or territories is subject to export control restrictions, even when delivery occurs over the internet or via a cloud platform. BMC Helix implements controls to restrict access to its cloud-delivered services in jurisdictions subject to U.S. embargo or trade sanctions.

Artificial Intelligence & Dual-Use Technology

Certain AI and machine learning capabilities embedded in BMC Helix products – including predictive analytics, automated decision-making, and large language model (LLM)-based features – may be subject to export controls under the EAR as dual-use technology. BMC Helix evaluates all such components for applicable Export Control Classification Numbers (ECCNs) and ensures that transfers are made in accordance with applicable license requirements or license exceptions.

APIs, Integrations & Third-Party Access

Access to BMC Helix APIs, Integrations, and platform capabilities by third-party vendors, managed service providers, or channel partners may constitute a re-export and may be subject to export licensing requirements depending on the end user’s location and the nature of the technology transferred.

Technology Transfer via Support & Professional Services

The provision of technical support, professional services, or training that involves the transfer of controlled technology or source code to non-U.S. persons, whether within the U.S. or abroad, is also considered an export and is subject to applicable regulatory requirements.

Export Control Classification Numbers

An Export Control Classification Number (ECCN) is a five-digit alphanumeric designation used by the U.S. Department of Commerce to classify items, including software and technology, based on their technical or functional characteristics. ECCNs are used to determine whether a product requires an export license.

BMC Helix evaluates all of its products, including AI-powered and cloud-delivered offerings, to assign the appropriate ECCN or confirm classification as EAR99 (items not specifically listed on the Commerce Control List and subject only to general EAR jurisdiction).

View a list of Export Control Classification Numbers for BMC Helix products.

Country Information

BMC Helix prohibits any export or re-export of its software, AI-powered services, cloud platforms, or related technology to any destinations subject to U.S. embargoes or trade sanctions. This applies to all BMC Helix products and services, including those delivered electronically or through cloud infrastructure.

Please visit the Treasury Department Sanctions Program and Country Summaries to view various other active Sanctions Programs information on countries.

Export Restrictions & Denied Parties

The U.S. Department of Commerce and the U.S. Department of Treasury administer and maintain U.S. government exclusion lists. BMC Helix does not ship, license, or provide products or services to any entity, whether in the U.S. or abroad, specified on these lists. They are prohibited end users.

• U.S. Department of Commerce Consolidated Screening List
• U.S. Treasury Department Specially Designated Nationals List

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Export Compliance Resources

The U.S. Department of Commerce, Bureau of Industry and Security, is the government agency that administers and enforces export compliance law and regulation.

The Department of Treasury, Office of Foreign Asset Control (OFAC), administers the laws and regulations pertaining to country trade sanctions and prohibited foreign nationals.