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BMC Helix SaaS Agreements Map
BMC Helix's SaaS contracting is divided into several parts. Please note, to the extent Agreements are disclosed publicly on this website, they are no longer BMC Helix confidential information.
The BMC Helix Service Request service designs, builds, and tests requestable services for end users in BMC Helix Digital Workplace, and promotes them through three environments: DEV, QA, and PROD.
Order Form
The order form is the main governing document for SaaS transactions with BMC Helix. It contains the commercial terms for the transaction. All other BMC Helix terms are either attached to the Order or linked to in the Order.
BMC Helix Cloud Services Master Agreement
Data Processing Agreement
Product-Specific Terms
Information Security Requirements
BMC Helix Cloud Services Master Agreement
Data Processing Agreement
Product-Specific Terms
Information Security Requirements
End User License Agreements
Customer Program Feedback and Non-Disclosure Agreement
License Compliance
BMC Helix provides innovative technology solutions to serve our customers' business needs. Therefore, it is critical that BMC Helix's intellectual property be protected, and copyrights, trade secrets, trademarks, patents and license agreements be enforced.
The BMC Helix License Compliance Office provides resources about collecting customer product usage information and analyzing that usage to ensure customers remain in compliance with their agreements. Two programs are administered:
- Statement of Capacity for customers and products covered by Enterprise Agreements
- Usage Reporting (non-Enterprise agreement) for customers that have purchased ITSM/Remedy, ADDM, BladeLogic, or Control-M
Customers with License Compliance questions should contact the License Compliance Office at this link: license_compliance_office@helixops.ai
Additional Terms for a Services Order Form or SOW
North America
Latin America
EMEA
Asia Pacific
Additional Terms for a Services Order Form or SOW
North America
Latin America
EMEA
Asia Pacific
Supplementary Terms for SOWs
Supplementary Terms for SOWs
Supplementary Terms for SOWs
Supplementary Terms for SOWs