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BMC Helix and Oracle Cloud Infrastructure
Deep integration across AI, infrastructure, and marketplace
Overview
Run mission-critical workloads securely and at scale with Oracle Cloud Infrastructure (OCI) and BMC Helix ServiceOps. The AI-powered platform and Oracle AI database and open-source services modernize operations without disrupting existing environments. Scale deployments securely across commercial, government, and sovereign cloud regions while addressing data residency, security, and compliance requirements.
ServiceOps for OCI
BMC Helix unifies ITSM and AIOps into a single ServiceOps platform for IT service and operations management. OCI customers get the complete view of their estate to improve service, speed incident response, and prevent outages. Existing IT environments can take advantage of advanced OCI capabilities incrementally across service, observability, and configuration functions.
OCI monitoring
Monitor OCI processes and Oracle databases to identify trends and anomalies, prevent future issues, and automate remediation across environments with BMC Helix Observability and AIOps. Find and fix issues in seconds, simplify discovery, and deliver visibility with dynamic service modeling. Maximize your OCI investment with reliable, self-healing services.
Scale operations
OCI gives BMC Helix deployments the global footprint to support enterprise IT operations at scale. Observability and automation capabilities within BMC Helix identify root causes and process high volumes of incidents across hybrid cloud environments. Oracle's AI infrastructure, including large-scale GPU compute and access to leading AI models, supports the autonomous agents that power BMC Helix operations at enterprise volume.
Deliver security and compliance
OCI is designed with security built into the infrastructure layer. BMC Helix extends this with automated configuration management that maintains continuous compliance across IT systems. Deployments span commercial, government, and sovereign cloud regions, supporting data residency and regulatory requirements across industries including telecommunications, financial services, healthcare, public sector, and energy.
Better Together
ServiceOps for Oracle
David Hick
Group Vice President of ISV Ecosystem, Oracle
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