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BMC Helix Agents
Best Action Planner
Recommends optimal remediation actions by evaluating root cause, risk, impact, and available runbooks—then hands off to execution agents.
OVERVIEW
Synthesizing cause, impact, and risk into a ranked remediation plan
Best Action Planner helps operators and SREs move faster from an AIOps situation to a validated root cause and practical next action. It brings log analysis and change correlation into a guided investigation, reduces the manual effort of piecing evidence together, and summarizes the likely cause in natural language. Once the cause is understood, Best Action Planner can generate remediation script templates in Ansible, Bash, or Python, shortening the path from diagnosis to action and reducing MTTR.
Capabilities and value delivered
Core capability
Step-by-step investigation
Guides operators through a structured investigation of an AIOps situation.
Log-based root-cause analysis
Analyzes logs from impacted CIs to identify errors, anomalies and recurring patterns.
Change correlation
Evaluates related changes to determine whether recent activity is a likely cause.
Natural-language root-cause summary
Brings the evidence together into a clear explanation of the likely cause.
Remediation script generation
Generates Ansible, Bash or Python script templates based on the identified root cause.
Value delivered
Faster root-cause identification
Guides operators through the evidence needed to identify the likely cause faster.
Less manual investigation
Reduces the effort required to inspect logs and correlate recent changes.
Stronger cause validation
Combines operational evidence with change context before remediation begins.
Clearer next-step decisions
Turns investigation results into a concise root-cause summary and practical next action.
Lower MTTR
Shortens the path from diagnosis to remediation by generating ready-to-use script templates.
