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BMC Helix Agents
Catalog Curator
Build and refine catalog services through conversation.
OVERVIEW
Restructuring the catalog around real request and search behavior
Catalog Curator helps catalog administrators create and maintain services using natural language. With Catalog Curator, administrators simply describe the service they need, and the agent generates the service profile and questionnaire, which can then be refined through conversation before deployment. It can also edit existing services, create surveys and translations, generate dynamic questions, and help reuse existing workflows and approvals.
Core capabilities and value delivered
Core capability
AI-assisted service creation
Create new catalog services from natural-language requirements, with service profiles, questionnaires, and supporting configuration generated automatically.
Conversational service refinement
Update service profiles, attributes. and questionnaires through guided natural-language interactions.
Intelligent questionnaires and surveys
Generate questionnaires, dynamic questions, and surveys from natural-language requirements, including translations.
Workflow and approval configuration
Reuse existing workflows and questionnaires and attach rule-based approvals to draft services.
Usage and value insights
Track how services and surveys are created, modified, and translated using Catalog Curator.
Value delivered
Faster service creation
Improves operational speed by up to 50% through AI-assisted creation and refinement of catalog services.
Less administration effort
Reduces manual catalog administration effort by up to 40% through conversational service creation and maintenance.
Higher first-contact rate
Improves first-contact rate to 60% by helping administrators create more complete service interactions and questionnaires.
More consistent service design
Reuses established workflows, questionnaires. and approval patterns to reduce duplication and standardise catalog services.
Measurable adoption and productivity
Tracks Catalog Curator usage, adoption, and productivity impact through built-in value dashboards.
