Let us know how we can help
Sales & Pricing
Speak to a rep about your business needs
Help & Support
See our product support options
General inquiries and locations
Contact us
BMC Helix Agents
Knowledge Curator
Keep an enterprise-scale knowledge base accurate and current
OVERVIEW
Turn resolutions into high-quality reusable knowledge
To be effective, a knowledge base needs to be accurate, up-to-date, and navigable. However, busy teams rarely have time to stop and write good content, especially when other work gets prioritized over documenting what they already did. Knowledge Curator handles that capture for them. It drafts knowledge from incident data, governing quality and catching duplication.
Capabilities and value delivered
Core capability
Drafts knowledge from resolved work
Turns resolved incidents and cases into structured draft articles aligned to your approved knowledge templates.
Validates article quality on demand
Checks existing or draft articles for missing sections, weak content, and opportunities to improve usefulness before publishing.
Applies KCS and template standards
Guides authors toward consistent structure, required fields, and Knowledge-Centered Service practices.
Cleans and safeguards content
Helps remove sensitive personal information and flags duplicate content so articles are safer and easier to govern.
Improves articles before they go live
Suggests targeted changes that make each article clearer, more complete, and more reusable.
Value delivered
Less effort to capture proven fixes
Turns resolved work into draft articles, so teams can reuse what they have already solved without starting from a blank page.
More consistent knowledge quality
Applies templates and KCS guidance so articles are easier to review, publish, and trust across different contributors.
Safer content before publication
Helps remove sensitive information, close missing sections, and improve clarity before knowledge is made available to users.
Less duplication and review friction
Flags duplicate content and targeted improvements, helping reviewers keep the knowledge base cleaner without manual rework.
