Problem Solver

Uses scheduled clustering jobs to identify recurring incidents and create problem candidate clusters.

Summarizes each candidate cluster to make the pattern and affected incidents easier to understand.

Applies structured root cause analysis to help identify the underlying problem driving repeated incidents.

Provides recommended resolution actions alongside the root cause analysis.

Lets coordinators explore cluster insights through chat, reject invalid candidates, or create prepopulated problem investigations directly in Helix ITSM.

Surfaces patterns across incidents before they remain buried in service desk volume.

Provides structured AI-generated analysis without requiring coordinators to start every investigation from scratch.

Reduces the effort required to review incidents, understand candidate clusters, and gather the initial evidence.

Combines root cause insight with resolution guidance so teams can move more quickly into problem resolution.

Lets coordinators quickly validate, reject, or progress candidates into prepopulated problem investigations.