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Use agentic AI chat and knowledge solutions to bring intelligent self-service to life
OVERVIEW
Access Employee Navigator on a wide range of communication platforms.
Engage anywhere
Employees engage on any device with an interface that’s tailored to your brand and as easy to use as their favorite e-commerce sites.
Versatile Connections
Channels include a progressive web application with embeddable chat UI, and familiar messaging tools like MS Teams.
Smooth Agent Transitions
Seamlessly transfer users to human service desk agents with contextual history to accelerate resolution.
Harness the power of GPT technology to deliver intelligent, adaptive conversational support to your users.
Natural Interactions
Converses naturally while interacting with your enterprise knowledge sources to provide contextual, personalized answers and options.
Contextual Intelligence
Agentic AI is grounded in corporate knowledge to provide relevant responses tailored to the user’s context.
Implement AI support agents for IT, human resources, and other functions with high-quality, preloaded content.
Ready-to-Use
Starts working on day one — powered by fine-tuned HelixGPT agents, and grounded in your existing knowledge and service data.
Sync with service requests
Create, query, and update service requests using out-of-the-box integration with BMC Helix ITSM and BMC Helix Business Workflows
No-Code Customization
Quickly tailor services and content with an intuitive, prompt-based, no-code interface.
Use Cases
Employee Navigator reduces calls to your service desk and provides faster resolutions for customers. When an employee describes their request, the AI agent intelligently understands their needs, automatically handling case creation, and using your organization’s knowledge bases to create specific, tailored answers.
Use Cases
Customer Success
We help ensure your implementation meets your business requirements and user expectations, from data validation to end user training and everything in between.
Customer Success
White Paper
See how agentic AI operates as a system across ServiceOps, from orchestration to execution.
Article/Blog
Learn how AgentOps helps enterprises manage, measure, and scale AI agents as a trusted digital workforce.
White Paper
Learn how ServiceOps and AgentOps help IT shift from reactive firefighting to governed digital capacity.
