Visit https://support.helixops.ai/ and click on the ‘Register Now’ link just below the Support Login button. Enter your details as required and wait for an email confirming your registration and subscription has been processed. You will receive an email with an activation link which you will have to click for your registration to be completed.

This information is sent to the person(s) in your company who purchased your BMC Helix products. The Support Contract ID information along with the PIN/Password is located on the Order Confirmation Document and the Order Delivery Document. This information is communicated via email in .pdf format. If you cannot locate the provided documents, please email customer.care@helixops.ai and include your full company name and the BMC products you are using.

Temporary IDs are cased in the Order Confirmation Document and will have a limited time for use. Temporary IDs allow immediate access to the Customer Support Portal and download purchased products. The permanent Support Contract ID, once generated, is communicated in the Order Delivery Document. If you are an existing customer, your new products may be attached to an existing Support Contract ID. Temporary Support IDs, once expired, are retired and cannot be reused.

Visit https://support.helixops.ai/ and click on the ‘Login’ button. From the Support Central page, click on the link ‘Submit New Case’ under ‘Case Management’. Insert all necessary information on the case and click Submit. Please see the Support Central User Guide for further details.

https://support.helixops.ai/

If you have tried the Password reset function on the Customer Support website and answered the challenge questions and still cannot get your password reset, please email the Customer Care team at customer.care@helixops.ai

Make sure you have added all relevant Support Contract IDs from your company to your profile. For further details see the Support Central User Guide or email customer.care@helixops.ai

Adjusting options security your browser to allow helixops.ai sites and clearing cache can help – if these steps do not resolve the problem, please email customer.care@helixops.ai

If you have changed employers, you will need to re-register for access to the Customer Support website using the appropriate Support Contract ID. If you have not changed employers but your corporate email address has changed, please email customer.care@helixops.ai with your old and new contact information. If this change has impacted your colleagues who have previously registered with BMC Helix Customer Support, please feel free to send us a full listing of employee information that requires this change.