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For the best experience with BMC Helix Support Central, we recommend using one of the browsers listed below. While aspects of Support Central may function correctly with other browsers, the site has been tested with, and is fully supported for, only the listed browsers.
BMC Helix Okta SSO will not work with browsers that do not support TLS 1.2.
Supported Browsers
| Browser | Version | Platforms (If Applicable) | Notes |
|---|---|---|---|
| Note: For details about Okta browsers and TLS support, see here. | |||
| Google Chrome | 30+ | ||
| Mozilla Firefox | 27+ | ||
| ESR 31+ | |||
| Microsoft Internet Explorer | 10 | Server 2008 R2 / Windows 7 and 8 | *Disabled by Default (See Below) |
| 11 | Server 2012 / Windows 10 | Enabled by Default | |
| Microsoft Edge | All | Windows 10 | |
| Apple Safari | 7+ | OS X 10.9 + | |
| Apple Safari (Mobile) | iOS 5+ | ||
For users that need to enable TLS 1.2 in Internet Explorer, please follow the following instructions:
- Open Internet Explorer
- From the menu bar, click Tools > Internet Options > Advanced tab
- Scroll down to the Security category and check the option boxes for Use TLS 1.1 and Use TLS 1.2
- Click OK
- restart Internet Explorer