My Support Profile

My Login Profile

View or modify personal information, phone number, subscriptions, and password. Please contact customer.care@helixops.ai to change your User ID (email address).

Manage Subscription IDs

View, add or remove Subscription IDs from your profile. To add a new Subscription ID to your profile you will need the Subscription ID and PIN. Please contact customer.care@helixops.ai if you need help with either of those.

If you are an admin of a Subscription ID you will also be able to change the PIN, remove users from the Subscription ID and add registered users to it. If you want to be an admin of a Subscription ID, please email customer.care@helixops.ai with your request.

Proactive Notification Subscriptions

View your supported products, modify, and sign up for alerts and favorite products.