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Investing in software is only the first step. As your priorities evolve, teams change, and new challenges emerge, you need the right support to keep adoption moving and turn technology investments into measurable outcomes.
BMC Helix Customer Success helps you stay focused on your goals, overcome adoption barriers, and take the right next steps at the right time. Our Success Subscriptions give you flexible access to expertise and services that support your priorities, accelerate adoption, and help you realize value from BMC Helix at a pace that works for your organization.
BMC Helix success subscriptions
| ESSENTIAL SUBSCRIPTION | SERVICE MANAGEMENT or OPERATIONS MANAGEMENT SUBSCRIPTION | SERVICEOPS SUBSCRIPTION | ||
|---|---|---|---|---|
|
Success Management |
The BMC Helix Essential Subscription is designed to help customers onboard onto BMC Helix smoothly and efficiently. It provides access to the BMC Helix catalogue of services to guide setup, configuration, and readiness - ensuring customers get started on the platform the right way. |
The BMC Helix Service Management, Operations Management and ServiceOps Subscription combines success management, planning, roadmap guidance, value tracking, and access to expert services, enabling customers to adopt, expand, and optimize their Service, Operations or ServiceOps capabilities over time rather than through a fixed one-time SOW. |
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Technical Advisory |
Available to redeem from Success Catalog |
Up to 20 Days with a BMC Helix Expert |
Up to 40 Days with a BMC Helix Expert |
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|
Education |
Available to redeem from Success Catalog |
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Success Credits |
30 |
40 |
100 |
|
Key features
Each Success Subscription comprises the features you need to advance toward outcomes critical to your objectives. Each key feature serves a distinct purpose:
- Success management – Your priorities are our priorities, and we tailor the guidance we provide to what you need most. From redeeming your Success Credits to creating your Success Plan to guiding you through achieving your target business outcomes.
- Service advisory/Technical advisory – Your team is ready to build on the expertise of a BMC Helix expert to accomplish your key technical milestones. From technical workshops to an ongoing relationship with your designated BMC Helix Technical Advisor, our experts help assess specific IT-related business challenges and define your customer journey from current to future state.
- Education – Grow your knowledge at your pace and focus with enterprise learning options or leverage Success Credits to access other Education offerings.
- Success credits – Use Success Credits to access services in the Success Catalog to achieve your desired outcomes.
By selecting a Success Subscription from the options above, you gain access to the level of assistance and services you need to get where you want to go.