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For BMC Helix Comprehensive Success Plan subscribers, this Service provides access to a BMC Helix Application Managed Service (AMS) delivery specialist for one month for activities beyond administration and management, such as configuration of reports and request models.
What you get:
BMC will perform the following:
In addition to your Comprehensive Success Plan, the AMS team will provide one additional delivery specialist for a period of one month, under Customer’s direction, to perform activities like:
- Assist with bulk data migrations
- Build third-party integrations
- Configure requestable services
- Configure repeatable services
- Configure dashboards or reports
- Testing and Support for Upgrade Activities
Pre-requisites:
- Customer must be a subscriber to the Comprehensive Success Plan.
Additional information:
- Estimated Duration: 1 month
- In-scope Products: BMC Helix Business Workflows, BMC Helix Chatbot, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix MCSM
- Service Type: Operate
- Owner: Helix
- Success Service Code: APPM_DELI_001
- Date Last Updated: 03/20/2025