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This Service installs the BMC Helix Common Services Platform* and BMC Helix application into a container management platform previously set up in the Customer’s data center and prepares the platform for application configuration.
This Service will install, but not configure BMC Helix applications or data.
What you get:
BMC Helix will perform the following in one environment:
- Conduct a workshop to review customer’s infrastructure and sizing requirements as documented from the required pre-requisite service, BMC Helix OnPrem Advisory Service
- Validate the BMC Helix software required for deploying customer-facing applications into the containerized environment
- Validate Customer’s environment meets all pre-requisites
- Install BMC Helix Common Services Platform and Helix in-scope applications on Customer’s Container Management Platform*
- Prepare Construction Document
- Validate installation of the BMC Helix applications
Customer will be responsible for:
- Ensuring the right-level of access is provided to BMC Helix resources to perform the deployment on Customer’s Container Management Platform
- Ensuring the required BMC Helix software is made available within the designated environment via the Customers' local repository or BMC Helix Docker Trusted Registry (DTR)
- Ensuring that the latest version of the Health Check Tool (HCT) completes successfully and validates the Customer environment
BMC Helix will provide this service with one of the approaches below:
| Delivery Options | Success Credits Required | ||
|---|---|---|---|
ITSM
| ITOM
| Both (ITSM/ITOM)
| |
| Standard Delivery* | 29
| 29
| 42
|
| Country-Specific Staffing* | 37
| 37
| 55
|
Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Construction Document
Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- The BMC Helix OnPrem Advisory Service including the following deliverables, Hardware Sizing Document and High-Level Architecture/Solution Design will have been completed prior to delivery of the BMC Helix Container Deployment Service.
- The following applications require that BMC Helix Discovery be installed on-prem as an appliance:
- BMC Helix Monitor
- BMC Helix AIOps
- BMC Helix Continuous Optimization
- Completion of project readiness questionnaire
- Customer must provide a pre-configured, supported containerized environment
- Refer to the system requirements in BMC Helix documentation for the latest supported list of platforms:
Additional information:
- Estimated Duration: 3 weeks
- In-scope Products: BMC Helix Common Services Platform, BMC Helix Innovation Suite (ITSM, Digital Workplace, SmartIT, ITSM Insights, Multi Cloud Broker) depends upon license entitlement, BMC Helix Monitor, BMC Helix AIOps, BMC Helix Capacity Optimization
- Service Type: Activate
- Owner: Helix
- Success Service Code:
- CONT_ITSM_001_OFFSHORE
- CONT_ITSM_001_ONSHORE
- CONT_ITOM_001_OFFSHORE
- CONT_ITOM_001_ONSHORE
- CONT_BOTH_001_OFFSHORE
- CONT_BOTH_001_ONSHORE
- Date Last Updated: 10/29/2026
Definitions:
- BMC Helix Common Services Platform – These are the common services required for all BMC Helix Applications. (i.e., Helix Portal, Helix SSO, etc.)
- Container Management Platform – Facilitates the organization and virtualization of software containers using tools like Kubernetes, Docker, etc.
- Country-Specific Staffing: Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes from will be mutually agreed to by BMC Helix and Customer.
- Standard Delivery: A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations.
- Air-gapped Delivery: Requires vetted consultants, offline deployment server builds, and manual intervention to accommodate deployment without open internet access. Due to these constraints, air-gapped delivery will default to the Country-Specific Staffing model, with pricing determined accordingly. The customer is responsible for ensuring that the required BMC Helix software is available within the air-gapped environment.