What you get:

BMC will perform the following in one environment:

• Conduct a workshop of up to two days to cover BHCO in Customer’s environment
• Configure the following:
  • Up to four Remote ETL* Engine (“REE”) Servers.
  • One out of the box ETL* module for up to 8000 virtual servers, using one of the following ETL’s:
    • VMware vCenter
    • Red Hat^® Enterprise Virtualization
    • Oracle^® Enterprise Manager
    • OpenStack
  • One out of the box ETL module using one of the following cloud providers:
    • Amazon Web Services (AWS)
    • Microsoft Azure (Azure)
    • Google Cloud Platform
    • IBM Cloud^®
  • Up to two service domains in BHCO.
  • Up to five BHCO models for analyzing and forecasting capacity data.
  • Up to three Simple* and two Moderate* BMC Helix dashboards for BHCO with up to 10 metrics per dashboard. Dashboards must contain BHCO data only.
• Assist Customer during functional testing.
• Prepare the following documentation:
  • Solution Design Document
  • Test Strategy and System Test Plan document
  • Construction Document

  Customer will be responsible for:

  • Providing access to:
    • Capacity management administrators.
    • Subject Matter Experts (SMEs) for the virtualization platform to be integrated.
    • SMEs in relation to the service domains and templates to be configured.
  • Providing access and privileges to systems and applications to be integrated.
  • Providing access to Customer’s BHCO environment.
  • Deploying infrastructure to host REE servers.
  • Creating functional test plan.
  • Conducting functional testing.
  • Ensuring connectivity access from Customer’s environment to BHCO platform via the REE Servers.

  Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Test Strategy and Test Plan
  • Construction Document

  Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

  Delivery Options	Success Credit Required	New Service code
  Standard Delivery*	40	BHCO_STRS_003_OFFSHORE
  Country Specific Staffing*	70	BHCO_STRS_003_ONSHORE

Pre-requisites:

• Firewalls are configured to allow communication from the REE Servers to BHCO and REE servers to target virtual platform and cloud provider
• Access credentials and connectivity are available for the following integrated platforms:
  • Existing virtualization platform
  • Existing cloud provider
• BHCO must be provisioned and available

Additional information:

• Estimated Duration: 8 weeks
• In-scope Product: BMC Helix Continuous Optimization
• Service Type: Activate
• Owner: Helix
• Success Service Code: 
  • BHCO_STRT_003_OFFSHORE
  • BHCO_STRS_003_ONSHORE
• Date Last Updated: 02/20/2025