What you get:

BMC Helix will perform the following:

• Run a workshop to provide Customer with an overview of BMC Helix Discovery
• Present service blueprint workshop
• Provide Solution Design Document
• Prepare Construction Document
• Configure initial user setup in BMC Helix Discovery
• Configure credentials and perform scan of one of the following cloud providers:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • OpenStack
  • IBM Cloud
• Two-day scan remediation
• Configure BMC Helix Discovery in two environments: Development and Production
• Configure out of the box CMDB synchronization with BMC Helix CMDB or ServiceNow CMDB
• Configure credentials in BMC Helix Discovery

• Perform scan of in-scope infrastructure, which may include OSIs (Unix, Windows, vCenter/ESXi), network or storage devices*
• Install and configure the required BMC Helix Discovery components, including up to three BMC Helix Discovery Outposts* where applicable, in Customer environment
• Register BMC Helix Discovery Outposts, where applicable, with BMC Helix Discovery
• Perform the necessary configuration at BMC Helix CMDB or ServiceNow CMDB side to enable the Discovery data sync

Customer will be responsible for:

• Provisioning servers for installation of the required BMC Helix Discovery components (Platform for On-Premises, Outposts for SaaS)
• Ensuring required network connectivity and ports are open between BMC Helix Discovery, BMC Helix Discovery components, and the target devices to be scanned
• Ensuring discovery credentials have required permissions to perform the scan
• Conducting functional testing and validating discovered data
• Performing the necessary configuration at BMC Helix CMDB or ServiceNow CMDB side to enable the Discovery data sync

BMC Helix will provide this service with one of the approaches below:

Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document

Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Customer must have BMC Helix CMDB or ServiceNow CMDB for the CMDB synchronization
• Customer must have a license for BMC Helix Discovery

Additional information:

• Estimated Duration: 3 weeks
• In-scope Product: BMC Helix Discovery, BMC Helix ITSM
• Service Type: Activate
• Owner: Helix
• Success Service Code:
  • DISC_STRT_005_OFFSHORE
  • DISC_STRT_005_ONSHORE
• Date Last Updated: 11/13/2026