The Service provides your organization with a 12-month, company-wide subscription to web-based training for BMC Helix Service Management and/or BMC Helix Operations Management.

Education Enterprise Subscription – Web-Based subscriptions provide several advantages:

• All Web-Based training is available for an unlimited number of customer employees from day 1 and for the complete duration of the subscription. This way access to best practices and unlimited enablement is always available and will speed up the implementation and drive more efficient and effective use of the product with 24/7 access
• The training is structured in small modules between 15 and 50 minutes, which can be easily done during your day-to-day work
• Training can be used to onboard a new customer and new employees, but also for any ongoing questions or support
• The subscription continuously adds new content without any additional cost
• The Web-Based Education Enterprise Subscription can be added to a BMC Helix product subscription and co-termed, so the training investment is predictable and part of the total cost of ownership (TCO)

What is included:

• All web-based training (WBT) courses
  • BMC Helix Service Management Education Enterprise Subscription
  • BMC Helix Operations Management Education Enterprise Subscription
• Certification Exams
  • Certified Associate

BMC Helix will provide this service with one of the approaches below:

This 12-month Education Individual Subscription gives you unlimited access to all new and existing training and certification exams for one product family. This includes a variety of formats, such as web-based courses, assisted self-paced learning, and instructor-led training.

• All web-based training (WBT) courses
• Assisted, self-paced (ASP) courses
• Virtual Instructor Led Training (VILT) public courses
• Certification exams, both Certified Associate and Certified Professional
• 6 hours of expert coaching annually
• All updates to this content during the subscription period

What is included:

• All WBT courses, ASP, courses, and VILT public courses
  • BMC Helix Service Management Education Professional Individual Subscription
  • BMC Helix Operations Management Education Professional Individual Subscription
• Certification exams
  • Certified Associate and Certified Professional

BMC Helix will provide this service with one of the approaches below:

This Service provides six months of continuous access to BMC Helix education solutions for one product: virtual instructor led online training, on demand content, and certifications.

• Web Based Training (WBT) courses
• Assisted Self-Paced (ASP) courses
• Training Assessments
• Virtual Instructor Led Training (VILT) courses
• Role specific Certified Associate exams

What is included:

• All WBT courses, ASP, courses, and VILT public courses
  • BMC Helix Service Management Education Associate Individual Subscription
  • BMC Helix Operations Management Education Associate Individual Subscription
• Certification exams
  • Certified Associate

BMC Helix will provide this service with one of the approaches below: