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This service provides both Standard and Advanced Integration services.
Standard Integration service uses Lightweight Ticket Brokering Integration that enables customers to integrate BMC Helix ITSM with a third party ticketing or service management tool using native REST APIs. This offering is designed for customers who require simple, reliable ticket exchange at low cost, without the overhead of additional integration platforms or licenses.
Advanced Integration service builds an integration to Helix ITSM using Helix iPaaS. This offering requires licensing and is designed for customers who require complex exchange of data where there is bi-directional flow of data between BMC Helix ITSM and Third-party applications.
What you get:
BMC Helix will perform the following for each service selected in one environment:
BMC Helix ITSM Integration Service - Standard
BMC Helix ITSM Integration Service - Advanced
BMC Helix ITSM Integration Service - Standard
BMC Helix ITSM Integration Service - Advanced
Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Solution Design Document
- Construction Document
Completion Criteria: BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.
Additional information:
- Estimated Duration: 4 – 7 Weeks
- In-Scope Products: BMC Helix ITSM, BMC Helix Platform
- Service Type: Activate
- Owner: Helix
- Success Service Code: HLX_INT_STD_01, HLX_INT_STD_02, HLX_INT_ADV_01, HLX_INT_ADV_02
- Date Last Updated: 04/30/2026
*Definitions
Country-Specific Staffing: Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes from will be mutually agreed to by BMC Helix and Customer.
Standard Delivery: A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations.