What you get:

BMC will perform the following based on the selected levers:

• Configure user roles, branding, catalog sections in DWPA settings.
• Create engaging workspace page in Studio using the capabilities within the tool.
• Configure BMC Helix Digital Workplace in 3 environments: Development (Dev), Quality Assurance (QA), and Production.
• Leverage existing Foundation Data*, BMC will configure up to 5 Simple Services* that can be requested by end users from BMC Digital Workplace.
• Configure End User Knowledge Management
• Helix  Dashboard(s) OOTB review
• HelixGPT Service catalog Curator(if applicable).   

BMC will provide this Service with one of the approaches below:

Deliverables:

Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria:

BMC will have completed the Service when the in-scope Service have been completed, and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.  Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

• Customer has an implemented BMC Helix ITSM platform.
• Customer has a current license for BMC Helix Digital Workplace Advanced.
• Customer has a current license for BMC Helix Integration Service if using BMC Service Connectors.
• Customer has implemented BMC HelixGPT Base service and has an active LLM subscription
• Customer has existing Foundation Data loaded. 
• Customer will be responsible for:
  • Conducting functional testing
  • Providing access to 3rd party integration servers

Additional information:

• Estimated Duration: 1.5 to 4 weeks
• In-Scope Product(s): BMC Helix Modern End-User Experience
• Service Type: Activate
• Owner: Helix
• Success Service Code:
  • MEUE_DWP_001
  • MEUE_DWP_002 
• Date Last Updated: 02/04/2026