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This service provides distinct monitoring capabilities (OS/VM Monitoring Service, Cloud Monitoring Service, Storage and Hardware Monitoring Service, Network Monitoring Service) within BMC Helix Operations Management.
What you get:
BMC Helix will perform the following in one environment:
- Conduct a workshop for gathering customer requirements
- Prepare Solution Design Document
- Install up to five BMC Helix Patrol Agents
- Configure up to two deployable monitoring packages on BMC Helix Operations Management (BHOM)
- Configure up to five monitoring policies for OS, log files, and processes
- Configure up to five alarm policies for threshold management and alert generation
- Configure integration from BMC Netreo into BMC Helix Operations Management (if applicable)
- Configure up to two out-of-the-box BMC Helix Dashboards
- Configure up to five out-of-the-box BMC Helix reports
- Configure one dashboard with up to five monitoring metrics
- Prepare Construction Document
- Assist Customer with functional testing
Customer will be responsible for:
- Ensuring availability to appropriate subject matter experts
- Conducting functional testing
- Providing access and privileges required for monitoring
Pre-requisites:
- BHOM must already be onboarded and configured for user access
- Firewall ports must be open between the monitoring environment and BHOM
- Customer to provide access and privileges to:
- A privileged service account for monitoring IT infrastructure, cloud resources, and storage/hardware devices
- Servers for BMC Helix Patrol Agent deployment
- Customer must have BMC Helix Netreo configured and deployed (Only required for network monitoring)
- Minimum version for BMC Helix Patrol Agent is 23.4
Additional information:
- Estimated Duration: 2 – 4 Weeks
- In-scope Product: BMC Helix Operations Management, BMC Helix Netreo
- Service Type: Activate
- Owner: Helix
- Success Service Code: BHOM_OBS_OFFSHORE, BHOM_OBS_ONSHORE
- Date Last Updated: 9/25/2025
Deliverables:
Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Solution Design Document
- Construction Document
Completion Criteria:
BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.
| Delivery Options | Success Credits Required
| Success Service Code
|
| Standard Delivery* | 4
| BHOM_OBS_OFFSHORE
|
| Country-Specific Staffing* | 8
| BHOM_OBS_ONSHORE
|
Definitions:
Country-Specific Staffing: Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes from will be mutually agreed to by BMC Helix and Customer.
Standard Delivery: A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations..