What you get:

BMC Helix will perform the following:

• Conducting a Discovery Workshop to identify RCI use cases and gather specific customer requirements
• Enable AIOps Root Cause Isolation setting and align them with your environment, use cases, and data sources.
• Validate topology ingestion, service models, and event pipelines required for RCI to operate effectively.
• Review the output of the enabled RCI functionality:
  • ML-based Situation analysis to determine the most probable causual nodes.
  • Determines the top suspected causes and provides evidence in the form of situational events and change requests.
  • The service health timeline for a selected time range to indicate the health score degradation.
  • Showing the service topology with the impact path flowing from various nodes to the service.
  • Displays the metrics data for the causal nodes.
• Perform guided testing to ensure RCI outputs service-relevant results.
• Provide a knowledge transfer session so your teams understand how to operate RCI.

Customer will be responsible for:

• Have BMC Helix Operations Management and AIOps provisioned and accessible
• Provide or validate topology and dependency data (via Helix Discovery or Service Modeling)
• Ensure event, metric, and topology data ingestion is active and consistent
• Collect sample events to inject them to replay a past outage

Deliverables: 

Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: 

BMC will have completed the Service when the in-scope Service have been completed, and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

• Active BMC Helix Operations Management and AIOps environment
• Valid Service Models or Topology Maps (from Discovery or CMDB)
• Ingested events, metrics, and anomaly data for correlation
• Defined service impact 

Additional Resources:

Estimated Duration: 1 -2 weeks

In-scope Product: BMC Helix Operations Management

Service Type: Activate

Owner: Helix

Success Service Code:

• BHOM_RCI_SC01
• BHOM_RCI_SC02

Date Last Updated: 12/12/2025