What you get:

BMC will perform the following:

• Conduct workshop to gather requirements
• Prepare Solution Design Document
• Validate artificial intelligence (AI) / machine learning (ML) results against rule-based policies
• Review Situations* identified within the service monitoring console
• For alarm thresholds optimization:
  • Adjust alarm policies, up to ten
• For correlation, filtering and blackout policies:
  • Configure event policies, up to eight
• Prepare Construction Document

• Assist Customer with functional testing (up to 1 day)

Customer will be responsible for:

• Conducting functional testing

Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

Construction Document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.  From delivery start date, the service must be consumed and completed within 30 days.  Consultant days must be booked in no less than 8-hour increments/full days.

Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Test Strategy Document
• System Test Plan
• Construction Document

Completion Criteria: 

BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.  From delivery start date, the service must be consumed and completed within 30 days. Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

• BMC Helix Operations Management (BHOM) must be installed and configured 
• Firewall ports must be open between monitoring environment and BHOM 
• Minimum patrol agent “alarm tuning” version for BMC PATROL Agent is 21.02
  • Identify all monitoring solutions in Customer environment-  Supported monitoring solutions found here
• Customer will provide:
  • Privileged service account for monitoring IT infrastructure
  • BHOM and target environment to test and validate solution
  • Currently configured alarm policy details
  • Use case(s) for Event management

Success Outcomes:

• Reduced mean time to resolution
• Reduction in manually triaging system alerts
• Creation of a proactive and intelligent IT environment via artificial intelligence and machine learning capabilities within BMC Helix

Additional information:

• Estimated Duration: 5 – 6 days
  
• In-scope Product(s): BMC Helix Operations Management
• Service Type: Activate
  
• Owner: Helix
• Success Service Code:
  • EVNT_OPTI_001_ONSHORE
  • EVNT_COBL_001_ONSHORE

Date Last Updated: 9/15/2025