BMC HelixGPT Advisory Service

Service Option	Delivery Type	Credits Required	Service Code
Base Service	Country-Specific Staffing*	6 credits	HLX_GPTB_001
Per Agent	Country-Specific Staffing*	2 credits	HLX_GPTA_001

Service Option

Delivery Type

Credits Required

Service Code

Base Service

Country-Specific Staffing*

6 credits

HLX_GPTB_001

Per Agent

Country-Specific Staffing*

2 credits

HLX_GPTA_001

BMC HelixGPT AI Agents Overview	BMC HelixGPT AI Agents Capabilities
Change Risk Advisor - Predicts, assesses, and reduces operational risks, accelerating IT changes without compromising governance.	Automatically identify risky changes by analyzing operations and service management data in a single pane of glass. Conversation experience for a change request to provide answers.
Situation Analyzer - Improves insights by eliminating event noise and providing context with correlating data from multiple alerts, traces, and metrics.	Obtain a short problem classification synopsis, a brief root cause summary, a causal summary explaining the context, and actionable insights. Together, these insights help in faster root cause analysis and an accurate understanding of the issue.
Log Analyzer - Provides in-context situational insights from log data, summarizing large volumes of information in simple language.	Summarize logs in simple language and enable users for advanced troubleshooting of issue. BMC HelixGPT connects with log repositories such as BMC Helix Log Insights to perform a detailed analysis of the time-sliced runtime logs from diverse systems and provides actionable insights to identify the root cause of the issue.
Best Action Recommender - Simplifies root cause analysis and provides step-by-step resolution recommendations to augment support experts.	Leverage BMC HelixGPT to simplify the situations root cause analysis and provide step-by-step recommendations to the users to take appropriate actions to troubleshoot the issue.
Vulnerability Resolver - Improves risk identification, summarizes critical information from multiple alerts, and provides recommendations to enhance security posture and improve operational efficiency.	Manage risks and resolve vulnerabilities within BMC Helix AIOPs using domain-trained models and Best Action Recommendations. This capability streamlines risk identification, reduces noise, and prioritizes actionable insights, enhancing security posture, productivity, and operational efficiency.
Employee Navigator - Supercharges employee service interactions, delivering a conversational AI assistant that “sees and hears,” providing instant answers.	Enable employees to resolve blockers quickly, transforming employee experience and thereby enhancing overall productivity.
Service Catalog Curator - Simplifies service catalog creation, providing effortless curation, workflow creation, and personalization for your unique needs.	Leverage the Service Catalog Curator to create services efficiently and boost catalog administrators' productivity. This AI agent gathers essential information from catalog administrators and automatically generates services, significantly reducing manual effort and time spent on the process.
Service Collaborator - Works with support experts to multiply their productivity, delivering actionable insights and advice for faster incident resolution. Automates ticket classifications, answers agent queries, and intelligently routes incidents.	Make the service desk more intelligent and efficient by enhancing the search functionality with a conversational experience, enabling users to find tickets quickly without having to scroll through a lengthy list of search results.
Ops Swarmer - Speeds up incident resolution by bringing together stakeholders, integrating enterprise collaboration tools, and delivering AI insights, summaries, and ticket updates.	Obtain a brief summary of MS Teams integration capabilities in BMC HelixGPT and an overview of how these capabilities enhance collaboration.
Insight Finder - Unlocks actionable, in-context insights, improving decision making with AI-powered conversations and causal analysis.	Leverage HelixGPT Insight Finder to quickly create dashboards for BMC Helix ITSM and BMC Helix AIOps by specifying your requirements in natural language. It provides a conversational experience, simplifies the dashboard creation process, and saves time.
Knowledge Curator - Improves resolution accuracy and self-service engagement, by enhances knowledge base accuracy and relevance through automated validation and normalization of knowledge articles.	Improve knowledge articles, enabling agents to focus on resolving incidents in a timely manner.

Apart from the above in-built agents, Customer can create their own Agentic Studio (AI Agent) to execute complex, multi-step workflows rather than just getting answers to their queries from in-built agents. Below table shows the overview and their capabilities,

Custom AI Agent	Custom AI Agent Capabilities
Agentic Studio is the no-code agent-building environment that lets organizations design, configure, test, and govern AI agents that work across BMC Helix applications, enterprise workflows, and connected data sources.	Automatically executes end-to-end operational workflows by orchestrating tasks and interacting with enterprise APIs in a single reasoning loop. Conversational action experience that allows users to delegate complex, multi-tiered business processes and receive real-time execution status.

Customer will be responsible for:
- Providing access to the necessary stakeholders on the agreed start date.
- Selecting up to two AI Agents to be included in the service for review

BMC HelixGPT AI Agents Overview

BMC HelixGPT AI Agents Capabilities

Change Risk Advisor - Predicts, assesses, and reduces operational risks, accelerating IT changes without compromising governance.

Automatically identify risky changes by analyzing operations and service management data in a single pane of glass. Conversation experience for a change request to provide answers.

Situation Analyzer - Improves insights by eliminating event noise and providing context with correlating data from multiple alerts, traces, and metrics.

Obtain a short problem classification synopsis, a brief root cause summary, a causal summary explaining the context, and actionable insights. Together, these insights help in faster root cause analysis and an accurate understanding of the issue.

Log Analyzer - Provides in-context situational insights from log data, summarizing large volumes of information in simple language.

Summarize logs in simple language and enable users for advanced troubleshooting of issue. BMC HelixGPT connects with log repositories such as BMC Helix Log Insights to perform a detailed analysis of the time-sliced runtime logs from diverse systems and provides actionable insights to identify the root cause of the issue.

Best Action Recommender - Simplifies root cause analysis and provides step-by-step resolution recommendations to augment support experts.

Leverage BMC HelixGPT to simplify the situations root cause analysis and provide step-by-step recommendations to the users to take appropriate actions to troubleshoot the issue.

Vulnerability Resolver - Improves risk identification, summarizes critical information from multiple alerts, and provides recommendations to enhance security posture and improve operational efficiency.

Manage risks and resolve vulnerabilities within BMC Helix AIOPs using domain-trained models and Best Action Recommendations. This capability streamlines risk identification, reduces noise, and prioritizes actionable insights, enhancing security posture, productivity, and operational efficiency.

Employee Navigator - Supercharges employee service interactions, delivering a conversational AI assistant that “sees and hears,” providing instant answers.

Enable employees to resolve blockers quickly, transforming employee experience and thereby enhancing overall productivity.

Service Catalog Curator - Simplifies service catalog creation, providing effortless curation, workflow creation, and personalization for your unique needs.

Leverage the Service Catalog Curator to create services efficiently and boost catalog administrators' productivity. This AI agent gathers essential information from catalog administrators and automatically generates services, significantly reducing manual effort and time spent on the process.

Service Collaborator - Works with support experts to multiply their productivity, delivering actionable insights and advice for faster incident resolution. Automates ticket classifications, answers agent queries, and intelligently routes incidents.

Make the service desk more intelligent and efficient by enhancing the search functionality with a conversational experience, enabling users to find tickets quickly without having to scroll through a lengthy list of search results.

Ops Swarmer - Speeds up incident resolution by bringing together stakeholders, integrating enterprise collaboration tools, and delivering AI insights, summaries, and ticket updates.

Obtain a brief summary of MS Teams integration capabilities in BMC HelixGPT and an overview of how these capabilities enhance collaboration.

Insight Finder - Unlocks actionable, in-context insights, improving decision making with AI-powered conversations and causal analysis.

Leverage HelixGPT Insight Finder to quickly create dashboards for BMC Helix ITSM and BMC Helix AIOps by specifying your requirements in natural language. It provides a conversational experience, simplifies the dashboard creation process, and saves time.

Knowledge Curator - Improves resolution accuracy and self-service engagement, by enhances knowledge base accuracy and relevance through automated validation and normalization of knowledge articles.

Improve knowledge articles, enabling agents to focus on resolving incidents in a timely manner.

Custom AI Agent

Custom AI Agent Capabilities

Agentic Studio is the no-code agent-building environment that lets organizations design, configure, test, and govern AI agents that work across BMC Helix applications, enterprise workflows, and connected data sources.

Automatically executes end-to-end operational workflows by orchestrating tasks and interacting with enterprise APIs in a single reasoning loop. Conversational action experience that allows users to delegate complex, multi-tiered business processes and receive real-time execution status.

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