What you get:

BMC Helix will perform the following:

• Assess the customer's BMC Helix Platform environment and identify agentic AI use cases suited to Innovation Studio and BMC HelixGPT.
• Design the solution architecture for the agentic workflow, including the large language model (LLM) integration pattern and data grounding approach.
• Build the application or agent using BMC Helix low-code and code-based development tools alongside the customer’s team, including defining agent-specific data sources, actions permissions, and acceptance criteria.
• Develop the solution as an IS (Innovation Studio) App using the HAE (Helix Agentic Engineer) tool, delivered as a coded or codeless application according to the confirmed Application Complexity Tier, with coded development powered by the HAE LLM IDE (Helix Cursor).
• Configure and integrate generative AI and LLM capabilities into the target BMC Helix Platform.
• Test the solution and validate it against agreed acceptance criteria.
• Deploy the solution to the production environment and provide knowledge transfer to the customer team.
• Deliver Agent Builder administrator training covering no-code agent design, data source configuration, action permissions, escalation paths, and testing frameworks.
• Conduct UAT for the first custom agent with the target user group, measuring accuracy, usability, and value delivery.
• Configure agent performance tracking in the Insight Finder dashboard.

Customer will be responsible for:

• Providing timely access to subject matter experts, environments, and data required for the engagement.
• Making decisions on scope, priorities, and acceptance of Deliverables within agreed timeframes.
• Providing and maintaining any required large language model (LLM) provider account, license, and API access, or a licensed BMC Helix Chatbot / generative AI entitlement.
• Completing any prerequisite platform configuration not included in this Service.
• Participating in knowledge transfer sessions and reviewing Deliverables in a timely manner.
• “CORTEX” LLM is used for HAE Based application development in scenario where the customer is unable to provide or maintain its own large language model (LLM) provider account, license, or API access.

Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution design document
• Configured agentic AI application or agent
• Test results summary
• Knowledge transfer session and administrator documentation

Completion Criteria: BMC Helix will have completed the Service when the in-scope Services are complete, the Deliverables have been reviewed in accordance with the Terms of Use, and the Deliverables have been delivered to the customer Project Manager. Consultant days must be booked in increments of at least eight hours/full days.

BMC Helix will provide this service with one of the approaches below:

Pre-requisites:

• Active BMC Helix Platform environment (SaaS or on-premises) with version 26.4 or later with Innovation Studio access.
• Administrative access to the target BMC Helix product(s) for configuration.
• Customer-provided or approved large language model (LLM) provider account and API access (for example, Azure OpenAI, OpenAI, or Google), or a licensed BMC Helix Innovation Studio / generative AI entitlement.
• An identified business use case and process owner for the target workflow.
• Helix GPT should be enabled for building custom Agent into HAE based application, Customer need to redeem Helix GPT success catalog wherever HAE based application needs to build or invoke Helix GPT Agents.

LLM Tokens:

When Helix Cursor (the HAE-powered LLM IDE) is used for HAE based application development and the customer must provide or maintain its own large language model (LLM) provider account, license, or API access, BMC Helix Consultant will use this provided LLM for HAE based application development.

The process is as follows:

• Customer provides Enterprise LLM access for HAE based application development to BMC Helix Consultant.
• If Custom cannot provide Enterprise LLM access in such scenario, BMC Helix will use its in-house hosted LLM “CORTEX” for HAE based application development.
• In Scenario where BMC Helix hosted “CORTEX” LLM is used, BMC Helix is entitled to use this developed application for its Marketplace distribution.

Additional information:

• Estimated Duration: 4 – 12 weeks
• In-scope Products: BMC HelixGPT, BMC Helix Platform, BMC Helix Innovation Suite
• Service Type: Activate
• Owner: Helix
• Success Service Code: 
  • HLX_HAE_SIM_OFFSHORE
  • HLX_HAE_MED_OFFSHORE
  • HLX_HAE_CPLX_OFFSHORE
  • HLX_HAE_SIM_ONSHORE
  • HLX_HAE_MED_ONSHORE
  • HLX_HAE_CPLX_ONSHORE
• Date Last Updated: 11/04/2026