What you get:

BMC Helix will perform the following:

• Evaluate outcome(s) of Blueprint workshops
• Work with application owners to identify services and components.   
• Validate data in DSM (BMC Helix Dynamic Service Model) which may include data from BMC Helix Discovery, BMC Helix Service Monitoring (Intelligent Integration) and REST API.
• Configure Blueprint(s) based on Customer specifics.
• Validate service model within Customer's test environment
• Validate the service model structure and event association rules.

For existing BMC Helix Customer’s looking to convert/migrate application models:

• Convert 1 application model to be deployed up to 6 separate services

OR

For Customer’s looking to explore the Service Modeling feature:

• Configure 1 Business Service and up to 4 embedded Business Applications and Technical Services.
  • Qualification criteria (for each Business Application and Service): 
    • The number of hosts must be less than or equal to fifteen. 
    • The number of software instances and/or components must be less than or equal to thirty.
    • All components to be used in the service should have been discovered and available in DSM datastore
• Assist with instantiating and validating up to 5 services.
• Configure up to 4 Blueprint Definitions.

Pre-requisites:

• Customer has a configured and deployed BMC Helix Operations Management instance
• Customer has an implemented BMC Helix AIOps or BMC Helix Discovery platform.
• Customer has met all qualification criteria outlined for the services being created.

Customer will be responsible for:

• Providing information about the service(s) to model blueprint(s)
• Providing application subject matter expert(s) for reviewing the model blueprint.
• Reviewing draft service model(s) in a timely manner.
• Providing access and privileges in BMC Helix environments, if needed.
• Ensuring all components are available in BMC Helix Database (DSM).
• Using the default blueprint template.
• Ensuring that components to be used in the service model exist in BMC Helix AIOps DSM.

Success Outcomes:

• Reduced service model creation time 
• Improved real-time, accurate view of Customer’s IT environment and services 
• Greater consistency and standardization by leveraging a customer approved blueprint for how services are defined and managed 

Additional information:

• Estimated Duration: 1 – 2 weeks
• In-scope Products: BMC Helix AIOps/BMC Helix Discovery
• Service Type: Activate
• Owner: Helix
• Success Service Code: 
  • SERV_BPRM_002_OFFSHORE
  • SERV_BPRM_002_ONSHORE  
• Date Last Updated: 05/28/2026