KTSL ServiceOps, Maturity and Improvement Services Catalogue

These offerings assess and mature ServiceOps/AIOps capability on BMC Helix — covering AIOps readiness, Service Catalogue capability (structure, data quality, CI mapping), and ITSM process maturity, including financial-services-specific reviews. Each is Business Analysis-led, producing a prioritised, costed roadmap, with delivery extending to hands-on implementation of up to 10 priority Service Catalogue items and self-service adoption. Together they span the full path from readiness assessment to executable delivery.

ServiceOps, Maturity and Improvement Services

Parameters	Description
One-Line Purpose	Assess an organisation's readiness to adopt AIOps and ServiceOps, and deliver a maturity report, business case and executable roadmap.
Service Overview	KTSL's BMC Helix AIOps Maturity Assessment is an end-to-end review of an organisation's current ability to adopt and benefit from automation, lower costs, and better customer experience using ServiceOps and AIOps principles. It identifies where the customer is today and sets out a practical roadmap for progressing toward integrated, data-driven operations. The service is delivered as a 10-day maturity assessment combining stakeholder interviews, process and tooling review, data readiness analysis, and business case development.
Customer Outcomes	• Improved operational visibility and understanding of current readiness • Clear prioritisation of AIOps use cases and enabling capabilities • Reduced risk of pursuing automation without the right data and process foundations • A stronger business case for AIOps investment and transformation
Scope of Service	• Interviews with senior leaders and service management / IT operations stakeholders • Review of current maturity across people, process, data, and technology for agreed use cases • Analysis of current and required data sources to maximise AIOps effectiveness • Capability and skills gap analysis and AIOps use case review • Cost / benefit analysis to support the business case for change
Deliverables	• AIOps Maturity Assessment Report • High-level business case / cost-benefit analysis • Executable roadmap with roles and responsibilities
Prerequisites	• Customer must be able to provide access to nominated stakeholders (up to five interviews / workshops assumed) and current-state operational and data information. • Customer will provide suitable connectivity, credentials, and approvals to enable access.
Exclusions	• Implementation of AIOps tooling or automation (assessment and roadmap only) • More than five interviews / workshops within the fixed effort envelope
Duration	Typically delivered within 10 days.

Parameters	Description
One-Line Purpose	Design and implement up to 10 high-priority BMC Helix Service Catalogue items within a fixed-scope sprint to drive rapid time to value.
Service Overview	KTSL's BMC Helix Service Catalogue Implementation Sprint is a practical delivery engagement that turns catalogue strategy into live, usable service offerings. It helps customers improve self-service, standardisation, and operational efficiency by selecting and implementing a focused set of high-value catalogue items within a fixed sprint model. It is delivered as a fixed-scope 20-day engagement, typically over no more than a 6-week sprint duration, focused on designing and implementing up to 10 high-priority catalogue items.
Customer Outcomes	• Improved customer experience and self-service adoption • Increased transparency, alignment, and cost control • Improved operational efficiency and standardisation • Faster realisation of Service Catalogue value within BMC Helix
Scope of Service	• Current-state assessment and confirmation of catalogue requirements • Identification of the product / service portfolio and prioritisation of the most critical and highest-volume catalogue items • Service item design, workflow / fulfilment definition, and data and ownership alignment • Build, configuration, and publication of the selected items in BMC Helix
Deliverables	• Up to 10 implemented Service Catalogue items • Supporting service item design / configuration artefacts • Recommendations for future phased catalogue expansion
Prerequisites	• Recommended precursor: a completed BMC Helix Service Catalogue Review or equivalent requirements definition, so priority catalogue items and portfolio scope are already confirmed. • Customer will provide suitable connectivity, credentials, and approvals to enable access.
Exclusions	• Implementation of more than 10 catalogue items within the fixed-price sprint • Large-scale platform redesign or extensive custom development, unless separately contracted • Sprint activity beyond 6 weeks elapsed time, unless delayed by customer dependencies
Duration	Typically delivered within 20 days, within a sprint of no more than 6 weeks elapsed time.

Parameters	Description
One-Line Purpose	Assess BMC Helix Service Catalogue structure, CMDB/CI quality, and ServiceOps readiness, and deliver a prioritised, costed improvement roadmap.
Service Overview	KTSL's BMC Helix Service Catalogue Review is a short, focused consultancy engagement designed to help organisations understand how effectively their Service Catalogue supports operational efficiency, automation, service ownership, and customer experience. The review assesses current Service Catalogue design, underlying CMDB and CI relationships, and alignment to ServiceOps principles. It is delivered as a 10-day structured review by KTSL's ITSM and BMC Helix specialists.
Customer Outcomes	• Clear roadmap to a stronger and more usable Service Catalogue • Improved automation potential and lower operating costs through better service / CI alignment • Improved customer and colleague experience through stronger service definitions and ownership • A stronger foundation for AI, impact analysis, and ServiceOps optimisation
Scope of Service	• Stakeholder engagement with ITSM, operations, and service ownership teams to capture objectives and pain points • Review of Service Catalogue structure, service definitions, categorisation, and alignment between services, applications, and infrastructure • Evaluation of how incidents, requests, changes, problems, and knowledge are linked to services • Review of CI quality, ownership, and relationships in the CMDB for blueprint-readiness and impact analysis
Deliverables	• Service Catalogue Improvement Report • Blueprint-readiness guidance per CI • Recommended Service Catalogue structure and CI-to-service mapping guidance
Prerequisites	• Customer has an existing Service Catalogue and/or CMDB capability to review, and will provide timely access to data, stakeholders, platform information, and artefacts. • Customer will provide suitable connectivity, credentials, and approvals to enable access.
Exclusions	• Implementation of recommended changes (assessment and recommendations only)
Duration	Typically delivered within 10 days.

Parameters	Description
One-Line Purpose	Assess ITSM process, service data and BMC Helix tooling effectiveness for financial services organisations and deliver a prioritised, costed improvement roadmap.
Service Overview	KTSL's BMC Helix ServiceOps & ITSM Improvement Review is a focused assessment designed to help financial services organisations improve service performance, operational efficiency, and decision-making by optimising how ITSM processes, service data, and tooling work together. The service examines current ITSM and IT Operations processes, how services are defined and consumed, and how effectively BMC Helix is being used to support ServiceOps outcomes. It is delivered as a 10-day Business Analysis assessment.
Customer Outcomes	• Better decision-making through objective, evidence-based recommendations • Improved service performance and productivity by identifying inefficiencies and manual effort • Higher adoption and value from existing BMC Helix capabilities • A clearer path toward ServiceOps and AIOps enablement
Scope of Service	• Interviews with IT leadership, service management, and operations stakeholders • Review of up to five agreed ITSM / IT Operations processes (e.g. Incident, Request Fulfilment, Problem, Change Enablement, Service Catalogue / CMDB) and how effectively BMC Helix supports them • Evaluation of ServiceOps maturity across people, process, data, and technology • Assessment of readiness for AIOps and advanced automation, including data sources, event/service correlation, service model maturity, and skills / capability gaps
Deliverables	• ITSM Optimisation Report • Findings and recommendations summary • Indicative roadmap for up to three phased 12-week work packages
Prerequisites	• Customer will provide timely access to relevant documentation, platform information, and stakeholders • Customerwill provide suitable connectivity, credentials, and approvals to enable access.
Exclusions	• Implementation activity (assessment and roadmap only, unless separately contracted) • Assessment of more than five ITSM / IT Operations processes within the fixed 10-day effort envelope
Duration	Typically delivered within 10 days.

ServiceOps, Maturity and Improvement Services

Parameters	Description
One-Line Purpose	Assess an organisation's readiness to adopt AIOps and ServiceOps, and deliver a maturity report, business case and executable roadmap.
Service Overview	KTSL's BMC Helix AIOps Maturity Assessment is an end-to-end review of an organisation's current ability to adopt and benefit from automation, lower costs, and better customer experience using ServiceOps and AIOps principles. It identifies where the customer is today and sets out a practical roadmap for progressing toward integrated, data-driven operations. The service is delivered as a 10-day maturity assessment combining stakeholder interviews, process and tooling review, data readiness analysis, and business case development.
Customer Outcomes	• Improved operational visibility and understanding of current readiness • Clear prioritisation of AIOps use cases and enabling capabilities • Reduced risk of pursuing automation without the right data and process foundations • A stronger business case for AIOps investment and transformation
Scope of Service	• Interviews with senior leaders and service management / IT operations stakeholders • Review of current maturity across people, process, data, and technology for agreed use cases • Analysis of current and required data sources to maximise AIOps effectiveness • Capability and skills gap analysis and AIOps use case review • Cost / benefit analysis to support the business case for change
Deliverables	• AIOps Maturity Assessment Report • High-level business case / cost-benefit analysis • Executable roadmap with roles and responsibilities
Prerequisites	• Customer must be able to provide access to nominated stakeholders (up to five interviews / workshops assumed) and current-state operational and data information. • Customer will provide suitable connectivity, credentials, and approvals to enable access.
Exclusions	• Implementation of AIOps tooling or automation (assessment and roadmap only) • More than five interviews / workshops within the fixed effort envelope
Duration	Typically delivered within 10 days.

Parameters	Description
One-Line Purpose	Design and implement up to 10 high-priority BMC Helix Service Catalogue items within a fixed-scope sprint to drive rapid time to value.
Service Overview	KTSL's BMC Helix Service Catalogue Implementation Sprint is a practical delivery engagement that turns catalogue strategy into live, usable service offerings. It helps customers improve self-service, standardisation, and operational efficiency by selecting and implementing a focused set of high-value catalogue items within a fixed sprint model. It is delivered as a fixed-scope 20-day engagement, typically over no more than a 6-week sprint duration, focused on designing and implementing up to 10 high-priority catalogue items.
Customer Outcomes	• Improved customer experience and self-service adoption • Increased transparency, alignment, and cost control • Improved operational efficiency and standardisation • Faster realisation of Service Catalogue value within BMC Helix
Scope of Service	• Current-state assessment and confirmation of catalogue requirements • Identification of the product / service portfolio and prioritisation of the most critical and highest-volume catalogue items • Service item design, workflow / fulfilment definition, and data and ownership alignment • Build, configuration, and publication of the selected items in BMC Helix
Deliverables	• Up to 10 implemented Service Catalogue items • Supporting service item design / configuration artefacts • Recommendations for future phased catalogue expansion
Prerequisites	• Recommended precursor: a completed BMC Helix Service Catalogue Review or equivalent requirements definition, so priority catalogue items and portfolio scope are already confirmed. • Customer will provide suitable connectivity, credentials, and approvals to enable access.
Exclusions	• Implementation of more than 10 catalogue items within the fixed-price sprint • Large-scale platform redesign or extensive custom development, unless separately contracted • Sprint activity beyond 6 weeks elapsed time, unless delayed by customer dependencies
Duration	Typically delivered within 20 days, within a sprint of no more than 6 weeks elapsed time.

Parameters	Description
One-Line Purpose	Assess BMC Helix Service Catalogue structure, CMDB/CI quality, and ServiceOps readiness, and deliver a prioritised, costed improvement roadmap.
Service Overview	KTSL's BMC Helix Service Catalogue Review is a short, focused consultancy engagement designed to help organisations understand how effectively their Service Catalogue supports operational efficiency, automation, service ownership, and customer experience. The review assesses current Service Catalogue design, underlying CMDB and CI relationships, and alignment to ServiceOps principles. It is delivered as a 10-day structured review by KTSL's ITSM and BMC Helix specialists.
Customer Outcomes	• Clear roadmap to a stronger and more usable Service Catalogue • Improved automation potential and lower operating costs through better service / CI alignment • Improved customer and colleague experience through stronger service definitions and ownership • A stronger foundation for AI, impact analysis, and ServiceOps optimisation
Scope of Service	• Stakeholder engagement with ITSM, operations, and service ownership teams to capture objectives and pain points • Review of Service Catalogue structure, service definitions, categorisation, and alignment between services, applications, and infrastructure • Evaluation of how incidents, requests, changes, problems, and knowledge are linked to services • Review of CI quality, ownership, and relationships in the CMDB for blueprint-readiness and impact analysis
Deliverables	• Service Catalogue Improvement Report • Blueprint-readiness guidance per CI • Recommended Service Catalogue structure and CI-to-service mapping guidance
Prerequisites	• Customer has an existing Service Catalogue and/or CMDB capability to review, and will provide timely access to data, stakeholders, platform information, and artefacts. • Customer will provide suitable connectivity, credentials, and approvals to enable access.
Exclusions	• Implementation of recommended changes (assessment and recommendations only)
Duration	Typically delivered within 10 days.

Parameters	Description
One-Line Purpose	Assess ITSM process, service data and BMC Helix tooling effectiveness for financial services organisations and deliver a prioritised, costed improvement roadmap.
Service Overview	KTSL's BMC Helix ServiceOps & ITSM Improvement Review is a focused assessment designed to help financial services organisations improve service performance, operational efficiency, and decision-making by optimising how ITSM processes, service data, and tooling work together. The service examines current ITSM and IT Operations processes, how services are defined and consumed, and how effectively BMC Helix is being used to support ServiceOps outcomes. It is delivered as a 10-day Business Analysis assessment.
Customer Outcomes	• Better decision-making through objective, evidence-based recommendations • Improved service performance and productivity by identifying inefficiencies and manual effort • Higher adoption and value from existing BMC Helix capabilities • A clearer path toward ServiceOps and AIOps enablement
Scope of Service	• Interviews with IT leadership, service management, and operations stakeholders • Review of up to five agreed ITSM / IT Operations processes (e.g. Incident, Request Fulfilment, Problem, Change Enablement, Service Catalogue / CMDB) and how effectively BMC Helix supports them • Evaluation of ServiceOps maturity across people, process, data, and technology • Assessment of readiness for AIOps and advanced automation, including data sources, event/service correlation, service model maturity, and skills / capability gaps
Deliverables	• ITSM Optimisation Report • Findings and recommendations summary • Indicative roadmap for up to three phased 12-week work packages
Prerequisites	• Customer will provide timely access to relevant documentation, platform information, and stakeholders • Customerwill provide suitable connectivity, credentials, and approvals to enable access.
Exclusions	• Implementation activity (assessment and roadmap only, unless separately contracted) • Assessment of more than five ITSM / IT Operations processes within the fixed 10-day effort envelope
Duration	Typically delivered within 10 days.

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