What you get:

BMC Helix will perform the following:

The BMC Helix Project Manager will collaborate with the Customer’s Project Manager to conduct the following UAT activities for up to 5 Business Days:

   UAT Readiness

• Confirm UAT scope, entry/exit criteria, and sign-off stakeholders
• Validate UAT environment readiness (access, roles, key configs, integrations required for UAT)
• Establish defect intake, severity model, and triage workflow
• Prepare/refine UAT test pack for ITSM and Digital Workplace critical scenarios

  Assisted UAT Execution

• UAT office hours (tester support, unblockers, Q&A)
  • Defect intake, reproduction, and classification (configuration, data, integration,  product defect)
• Route defects to appropriate resolver teams
• Coordinate retest and validate closure

  Governance & Reporting

• Daily/weekly status reporting
• Readiness checkpoints and go/no-go support
• UAT sign-off pack with results, open items, risks/workarounds

Customer will be responsible for:

• Provide UAT lead, business testers, and sign-off authorities
• Provide UAT environment access, test users, and required integrations enabled for testing
• Provide business rules/expected outcomes and timely decisions on priority and acceptance
• Provide resolver capacity for fixes (administrators and integration owners)
• Day-to-day engagement leadership, with BMC Helix Project Manager support

BMC Helix will provide this service with one of the approaches below:

Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Weekly Status Report

Completion Criteria: BMC Helix will have completed the Service when either of the following first occurs:

• the in-scope Service have been completed, and the Deliverables are provided to the Customer Project Manager, or
• the allotted Business Days are fully utilized. 

Pre-requisites:

• Customer identifies sponsor and stakeholders
• Implementation scope and timeline confirmed
• Customer availability for governance sessions

Additional information:

• Estimated Duration: One week
• In-scope Products: BMC Helix ITSM, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix Business Workflows, BMC Helix Platform, BMC Helix Capacity Optimization, BMC Helix Monitor, BMC Helix Optimize, BMC Helix Knowledge Management by ComAround
• Service Type: Operate
• Owner: Helix
• Success Service Code: UAT_TST_001
• Date Last Updated: 05/05/2026