Licensing and Passwords

• Self-Serve Portals
  • BladeLogic Licensing
  • Client Management, FootPrints and Track-It! Licensing
  • BMC Helix ITSM OnPrem, BMC Helix Digital Workplace OnPrem, BMC Helix Innovation Suite OnPrem and Remedy Licensing

• All other Products
  • Requesting Licensing and Password Support for all other Products

BMC BladeLogic Licensing

If you are using a BladeLogic product version prior to 8.2, go to the BMC BladeLogic website to download license keys. If you have questions about licenses or license keys, refer to Requesting Licensing and Password Support.

BMC Client Management, FootPrints and Track-It! Licensing

• Create a Support Profile if Needed.
• Access your Product Licenses.

Note: We have updated the format of serial numbers. Click HERE for information on the changes.
 

BMC Helix ITSM OnPrem, BMC Helix Digital Workplace OnPrem, BMC Helix Innovation Suite OnPrem and Remedy Licensing

Version-specific License Key Requirements

• If you are using Remedy AR System version 7.0.01 or prior, a product license key is required for Remedy AR System Server, Remedy Applications, Add-on modules and number of users.
• If you are using Remedy AR System version 7.1.00 or later, a product license key is only required for Remedy AR System Server. A valid user license from BMC is still required for each user on production instances, but a product license key is not required for users.
• If you are using BMC Helix ITSM OnPrem, BMC Helix Digital Workplace OnPrem or BMC Helix Innovation Suite OnPrem version 21.05 or later, a product license key is only required for Innovation Suite OnPrem server. A valid user license from BMC is still required for each user on production instances, but a product license key is not required for users.

Innovation Suite OnPrem, Remedy License Keys

Please refer to the version-specific documentation space for information on how to enable a license for this software. You are licensed to use only the capacity that you have purchased pursuant to your license agreement and applicable order. If you have questions about licenses or license keys, please contact Customer Support and refer to Requesting Licensing and Password Support. The links below are only accessible for customers logged into Support Central with a valid Support ID.

This document explains how to make the following requests:

• Request/ Purge Licenses
• Request an EMEA Hot Backup Form

Note: We have updated our User Interface screens. Click HERE for information on the changes.

Requesting Licensing and Password Support for all other Products

For Licensing and Password requests not listed above, use the process below. Requests created using the below will expedite the process

1. Create a new case from the Case Management page.

2. Complete the Product section.

3. Select the checkbox: For entitlement and license key/password issues, please check here. Leave the checkbox unchecked for Technical Support requests.

4. Based on the reason for the request, include the applicable case details in the Description.

Case Details

• Your reason for requesting a new password.
• If machine change, the old machine information and the new machine information and the date of the change.
• For Disaster Recovery testing, provide the start and end date, the product and the product release level.
• For a new order, provide your PO number and/or purchase date.
• Provide your BMC error message if current password is not working and you are receiving an error message.
• If you are installing a new product release that requires a new password, provide the product name and product release number.
• Provide the Serial Number for BMC Client Management, FootPrints and Track-It!

5. Click on Submit Case